Broker Resources

Information specific to brokers.

• Staff Action Plans
• Creating your First Staff Action Plan
• Signing your First Staff Action Plan
• Uploading your Signed Staff Action Plan
• Staff Action Plan Upload Guide
• Staff Action Plan Q&A - Acronyms
• Staff Action Plan Q&A - The Portal
• Staff Action Plan Q&A - Goals
• Staff Action Plan Q&A - SAP Specifics
• Staff Action Plan Q&A - Timesheets/MSNs
• Staff Action Plan Q&A - Other
• SAP Timesheets
• Unlock and Download your Timesheets
• Create SAP (Broker)
• View SAP
• Edit SAP (Broker)
• Submit SAP (Broker)
• Retract SAP (Broker)
• Download SAP
• Approve SAP (SD Coordinator)
• Reject SAP (SD Coordinator)
• Revoke SAP (SD Coordinator)
• Timesheet Statuses
• Outcome Combinations
• The Five Possible Timesheet Types
• ComHab - {Special}
• Outcome Types & Timesheets
• FAQ
• Broker Meeting Minutes
• Broker Meeting Minutes Upload Guide
• Upload Broker Meeting Minutes (Brokers Only)
• View Broker Meeting Minutes
• Inviting New Brokers to the Portal

Staff Action Plans

How to create, sign, and submit a Staff Action Plan.

Creating your First Staff Action Plan

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Signing your First Staff Action Plan

Updated 2/13/2024

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Uploading your Signed Staff Action Plan

Updated 2/13/2024

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Staff Action Plan Upload Guide

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This document outlines the process for finalizing and signing a Staff Action Plan.

1. From the Dashboard for a Participant, select the Staff Action Plan tab.
   
2. Click the Draft Plan button.
3. Finalize the plan
   1. Select an option for Care Coordination Organization.
   2. Fill in Review Date and Distribution Date.
   3. Click Finalize.
   4. Add broker signature
      1. Sign or type a signature for Broker Signature
      2. Click Save Signature.
   5. Get Participant Signature:
      
      There are two options for this: an electronic signature, or print and sign.
      
      1. Option 1: Electronic Signature
         • If the Participant has login credentials to the portal and are present, they can enter their credentials in the form fields to validate.
           
      2. Option 2: Print and Sign
         1. 1. If the participant does not have login credentials to the portal or is not present, select Rather print and sign?
               
               
            2. Click Print & Sign.
               
            3. Click Approve.
            4. Click Download PDF to Sign.
            5. Print the PDF.
            6. Have the Participant or Advocate sign the printed plan.
               
               
               
   6. Upload the Signed Plan
      1. Scan the singed plan.
      2. From the Current Staff Action Plan page in the portal, click Upload Signed Plan.
         
      3. Drag and drop or click to select the scanned document.
         
   7. Download Signed Plan
      1. To download the signed plan that was uploaded, click Download Signed Plan.

1. 1. • •  

 

Staff Action Plan Q&A - Acronyms

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Acronyms

• LP – Life Plan
• SAP – Staff Action Plan
• SDC – Self Direction Coordinator
• VO – Valued Outcome
• PAG – Provider Assigned Goal
• MSN – Monthly Summary Note

Staff Action Plan Q&A - The Portal

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Brokers will be prompted to change their password upon logging into the new portal. Will participants/designees also have this option?

• Yes, all users will follow the same prompts upon login.
• If someone is having difficulty logging in or is not being prompted to sign into the new portal, they need to reach out to websupport@issny.org for guidance.

Is there a place on the portal to view specific budget line breakdowns, for example the fringe rate or amount of staff hours approved?

• Not at this time, but that information can be found on the approved budget when you receive it from OPWDD.
  
  

Do we need to reach out to the SDC to open up the SAPs for editing?

• No. A feature of the new portal is that SAPs do not need to be opened up / rolled back for editing.

Can we sign into the portal during/after the LP meeting to write the SAP right away?

• You can, but please keep in mind that you cannot finalize the SAP until the LP is finalized, to ensure all information is accurate and consistent across all documents.

Staff Action Plan Q&A - Goals

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How many goals should an LP/SAP Plan have?

• There is no set rule, but CH and SEMP both must have at least once PAG in Section II assigned as a Goal or Support for billing purposes.

How should I proceed if there are too many VOs? Some LPs have 10 or more.

• The circle should discuss which valued outcomes are most important to the participant at that time and focus on those for the SAP. If a valued outcome is not going to be worked on at this time, then it should be documented in the Life Plan.
• If a Care Manager or circle is stating that they do not want to prioritize the goals in the Life Plan, please refer to the "#8-2019 Care Coordination E-Visory." This document includes a CM training from OPWDD which states this is to be done.

Does this mean that we can limit the goals on the timesheets?

• If a circle meets and determines that they are only working on a select number of the goals reflected in the LP, the goals chosen are the ones you will include in the SAP. From there, any PAG assigned as Goal or Support will generate on the timesheet.

When it comes to the “type” of PAG, do we need to be concerned about what is billable and what is not?

• Yes. Goals and Supports are billable, Tasks are not. Tasks also will not show up on the timesheet. If you need a Task to be billable, please communicate this to the Care Manager and ask that it be reassigned as a Goal or Support.
• Even though Tasks are not billable, they still need to be included in the SAP.

What is the frequency of the PAG?

• The PAG will have a frequency assigned to it in the Life Plan. It is typically assigned as “ongoing” or “as needed,” but other frequencies are acceptable.
• The only frequency that is not acceptable in the Life Plan is “hourly.” This would suggest that the staff are working on the valued outcome every hour, which is most often inaccurate.

What should I do if a PAG is assigned to more than one type of staff, for example CH and SEMP?

• In this situation, the PAG would need to be added twice, once assigned to CH and once assigned to SEMP.

Are brokers required to input SEMP and Respite goals? They were automatically generated in the HP.

• Yes.
• CH and SEMP must have at least one PAG in the Life Plan, and you will add them to the SAP.
• Respite may not have a PAG in the Life Plan. In this instance, you will enter the following into the SAP:
  • Service Type: Respite
  • POMS: N/A
  • My Goal: I would like to provide my caregiver(s) with respite relief.
  • PAG: (S) Provide respite.
  • Frequency: As Needed
  • Staff Action: (G) Provide respite to the primary caregiver(s)

Is there still specific verbiage required for SEMP?

• No, because the verbiage from ISP to LP has changed. Because everything is generated from the POMS/LP, we don't really have a strong say in the verbiage. It will still need to make sense for the SEMP service (i.e. no volunteering).
• It would be in the broker’s best interest when writing staff actions for a SH SEMP goal to reference the 18 allowable supports and services under the SEMP valued outcome of the older habilitation plans as well as the SEMP Administrative Memorandum. The wording does not have to be exact, however it should be referenced to ensure that the supports that staff are providing are in fact billable and allowable SEMP services. The 18 allowable supports and services are as follows:
  1. Vocational & skill assessment
  2. Person-centered employment planning & job related discovery
  3. Job development
  4. Training and systematic instruction prior to employment
  5. Job placement
  6. Job coaching, training, and planning within the work environment
  7. Development and review of a business plan (for individuals who are
     pursuing self-employment or are self-employed)
  8. Transportation between activities
  9. Travel training
  10. Development of social skills and social appropriateness in the workplace
  11. Benefits support and asset development
  12. Job retention and career advancement services
  13. Negotiating potential jobs with prospective employers on behalf of an individual
  14. Communication with current employer, family, and/or individual’s planning team to discuss individual’s progress, strengths, & areas of need
  15. Meetings and communication with staff providing other OPWDD approved services that impact an individual’s ability to successfully achieve employment
  16. Documentation of the delivery of SEMP services (timesheet/monthly summary note)
  17. Workplace support services enabling individual to be integrated into job setting
  18. Other activities previously approved by OPWDD
      
      

What service should a respite goal be assigned to?

• A goal for Self-Hired Respite should be assigned to Self-Hired Respite.
  
  

If a person has FRR in their budget, does this need to be reflected in the SAP?

• No, the SAP is only for Self-Hired CH, Self-Hired Respite, and Self-Hired SEMP
  
  
  

Staff Action Plan Q&A - SAP Specifics

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Who needs a Staff Action Plan?

• An SAP is required for anyone with an LP who has Self-Hired CH, Respite, or SEMP.

Do we have to create a new SAP every time a new staff is hired?

• If you are just hiring a new staff for an existing budget line, then no. They would continue to follow the SAP in place.
• If a new type of staffing is added to the budget (i.e. adding in SEMP), then the LP and SAP would need to be updated within 60 days of the service authorization date.

The demo SAP from the state including a lot of detailed instruction. Is it okay if the staff action details are a bit shorter?

• The quality of the information is what is most important, not the length. As long as the staff action details show a staff not only what to do, but to how to do it, you should be okay.
• SDCs will be reviewing the SAPs as they come in and will let you know if there are any issues with the details of the plan.
• Please keep in mind that “short and sweet” should not be your intent, but “detailed and informed.” This document is written differently than a Hab Plan. Some staff action details will need to be lengthy.
• EXAMPLE:
  • POMS: People have the best possible health
  • My Goal: I want to lost weight so I can feel better
  • Provider Assigned Goal: (G) Provide exercise program
  • Staff Actions:
    • Staff will transport Johnny to and from the gym three times a week, for at least 30 minutes.
    • Staff will assist Johnny at the gym by helping him try different machines and classes to see what types of exercises he prefers.
    • Staff will provide oversight while Johnny is using the gym equipment to ensure he remains safe. 
    • Staff will help Johnny look into other ways to exercise such as going for walks, playing sports, or swimming in his pool.

What should the review and distribution dates be?

• The distribution date will always be the date you send the SAP out to the circle.
• For any Life Plan prior to 4/1/19, the SAP review date should be the date of the Life Plan (this will make the distribution date out of compliance – we know this and it is okay)
• For any Life Plan after 4/1/19, the SAP review date should be the date of the Life Plan, and it needs to be signed and distributed within 60 days to ensure you are in compliance.
• The order of the dates should be as follows:
  • Review date on or before the print date
  • Print date on or before the signature date
  • Signature date on or before the distribution date
  • Distribution date on or after the signature date and within 60 days of the review date - the broker signature should always either match or be prior to the distribution date

Is the verbiage different from the HP to the SAP?

• YES. The SAP should be detailing not just what staff should be doing, but how. It should provide details on how the staff can best assist the participant to achieve their valued outcome.
• Another change from the HP is that the HP often utilized person-first language. The VOs and PAGs in the LP will be set verbiage and may not be person-first, as they are often generic. The staff actions details that brokers will be writing will be directed at the staff as instructions, so the participant may be referenced in third person.

If we have already provided an SAP to ISS, on our own template, do we need to go back and enter it into Harmonix?

• If you have already provided ISS with an SAP on your own template and it does not need corrections, we are asking that you enter it into Harmonix to ensure timesheets and MSNs are up to date. If you have any difficulty with this, please reach out to your SDC.
• If you have already provided ISS with an SAP on your own template and it does need corrections, you will need to enter it into Harmonix.
• If you have not provided ISS with an SAP, you will need to enter it into Harmonix.

The OPWDD SAP template does not require a participant/designee signature. Will ISS’ require this?

• Yes. The participant/designee signature is an ISS requirement.

Does the SAP need signatures before it is finalized?

• The SAP is finalized prior to signing, once all necessary changes are made.

If I am the primary contact for the person I broker for, how should I sign?

• You would sign as both the broker and the designee.

How do we get the participant/designee signature?

• The participant/designee can either electronically sign in the portal, or it can be downloaded from the portal to print out.

Once they document is signed by all parties, how do we send it to the SDC?

• If it was electronically signed by all parties, please let the SDC know and they will access it through Harmonix. If it was printed and physically signed, please send a copy to the SDC via mail or email.

 

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Updated 04/21/23.

Staff Action Plan Q&A - Timesheets/MSNs

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Will each staff type still have their own timesheet?

• Yes.

How will the information from the SAP translate to the timesheets/MSN?

• The timesheets/MSN will include the Provider Assigned Goals and the staff action details.

How will the timesheets and MSNs be generated now?

• Timesheets will continue to be generated by Harmonix until electronic timesheets are up and running.
• MSNs will continue to be generated by the Self-Direction Coordinator until electronic MSNs are up and running.

If a behavior, nursing, or other plan is referenced in the SAP, how will that translate onto the timesheet?

• If there is another plan in place, please ensure that staff are aware, fully trained, and have access to a copy as needed. The timesheets are only reflecting the PAG and staff action details.

If we haven’t completed an SAP yet, where can we find the current timesheet/MSN?

• Please reach out to your SDC for all current timesheets and MSNs.

Staff Action Plan Q&A - Other

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Some Life Plans had multiple meetings, were rescheduled, or never written. What should we do in these situations?

• Brokers should reach out to the circle in these cases to ensure they have the most up to date documentation.
• The Life Plan window has been extended to 12/31/19, so some LPs have been scrapped in favor of an ISP review. In this case, only a Hab Plan would be required.

When should I receive the Life Plan, and from who?

• The Care Manager is responsible for distributing the Life Plan and has a 45 day window from the date of the review.
• It is strongly recommended that you reach out to the CM for a draft of the Life Plan to ensure you do not need corrections before it is finalized, and that you reach out for the finalized Life Plan if you haven’t received it by day 45.
• Please keep in mind that there are errors in the system that develops the Life Plan, and a lot of confusion re: the current guidance and requirements. Many Life Plans are being distributed late. If you are going to be outside of the 60 day window because you have not yet received the finalized Life Plan, please let your SDC know.

SAP Timesheets

How to create, edit, view, and submit SAP Timesheets for Support Staff to use.

Unlock and Download your Timesheets

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Create SAP (Broker)

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Timesheets can only be created for service types that are in a participant’s budget. If an
outcome exists in the Staff Action Plan for a service type not in the budget, the timesheet
will have a status of “Not In Budget” and no action can be taken against it.

If a Respite outcome exists in the Staff Action Plan and Respite is in the budget, the Respite
timesheet will be created automatically and cannot be edited. It will, however, still need to
be approved before it can be used.

1. To create a timesheet, begin with a finalized and approved Staff Action Plan and
   navigate to the timesheets section.
   
   
   
   
2. Click Create on the timesheet tile you would like to create.
3. Select the goals/outcomes to be included on the timesheet.
4. Click Create.
   
   
   
   
5. Expand the attached outcomes to edit the text of the Actions as needed.
   
   
   
   
6. Click Save when done.
   
   
7. To navigate back to all timesheets, click Back to All Timesheets. 
   
   

View SAP

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1. From the timesheets section, click View on the tile of the timesheet you wish to view.
   
   
2. Click the entries in the Goals section to expand and view the actions associated with each valued outcome.
   
   
   
3. Close the card window when done.
   
   
   

Edit SAP (Broker)

 

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Only Draft timesheets can be edited. To edit a timesheet, follow the steps below.

1. From the timesheets section, click Edit on the tile of the timesheet you wish to edit.
   
   
2. Modify the checkbox selections if necessary to change which goals/outcomes are included on the timesheet.
3. Click Edit.
   
   
   
4. Expand the attached outcomes to edit the text of the Actions as needed.
5. Click Save when done.
6. To navigate back to all timesheets, click Back to All Timesheets.
   
   

Submit SAP (Broker)

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After the broker has finished creating/editing a timesheet, it must be submitted to the SD Coordinator for approval.

1. From the timehseets section, click Submit on the tile of the timesheet you wish to submit.
   
   
2. The SD Coordinator will receive an email notification to review the submitted timesheet.

Retract SAP (Broker)

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To retract a submitted timesheet, do the following.

1. From the timesheet section, click Retract on the tile of the timesheet you wish to
   retract.
   
   
2. The SD Coordinator will receive an email notification that the timesheet has been
   retracted. No action needs to be taken by the SD Coordinator.

You can now edit and/or resubmit the timesheet.

Download SAP

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A timesheet can be downloaded anytime after it is created. However, by default, it will be marked with a “Draft” watermark and is not authorized for use. Once a timesheet is approved and has a status of Complete, the watermark is removed and the timesheet is ready to use.

There are three ways to download a timesheet:

• The Edit Timesheet page (Draft timesheets only)
• The View Timesheet window (all statuses)
• Download button (Complete timesheets only)
  
  
  

Edit Timesheet Page (Draft timesheets only)

1. From the timesheet section, click Edit on the tile of the timesheet you wish to
   download.
   
   
   
2. Click Edit.
   
   
   
3. Click Download.
   

 

View Timesheet window (all statuses)

1. From the timesheet section, click View on the tile of the timesheet you wish to download.
   
   
2. Click Download Timesheet.
   

 

Download button (Completed timesheets only)

1. From the timesheet section, click Download.

 

Approve SAP (SD Coordinator)

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Approving a timesheet sets the status to Complete and removes the watermark, thus authorizing it for use.

To review a timesheet, refer to the VIEW and DOWNLOAD sections of this guide.

The following set of actions must be performed in Harmonix:

1. To begin, navigate to the Participant Detail layout of the participant in question and select the Plans tab.
2. From the timesheet section, click Approve on the tile of the timesheet you wish to approve.
   
3. The broker will receive an email notification that the timesheet has been approved and is ready to use.

Reject SAP (SD Coordinator)

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Rejecting a timesheet sets the status back to Draft. The broker can then edit the timesheet, make any necessary changes, and resubmit the timesheet. 

To review a timesheet, refer to the VIEW and DOWNLOAD sections of this guide. 

The following set of actions must be performed in Harmonix:

1. To begin, navigate to the Participant Detail layout of the participant in question and select the Plans tab.
2. From the timesheet section, click Reject on the tile of the timesheet you wish to decline. 
   
   
3. The broker will receive an email notification that the timesheet has been rejected. Contact the SD Coordinator for information on why the timesheet was rejected and what needs to change.

Revoke SAP (SD Coordinator)

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Revoking a timesheet changes the status from Complete to Draft, allowing the broker to make changes and resubmit.

The following set of actions must be performed in Harmonix:

1. To begin, navigate to the Participant Detail layout of the participant in question and select the Plans tab.
2. From the timesheet section, click Revoke on the tile of the timesheet you wish to revoke.
   
   
3. The broker will receive an email notification that the timesheet has been revoked. The timesheet is no longer valid to use. Contact the SD Coordinator for information on why the timesheet was revoked. 

Timesheet Statuses

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Timesheet Statuses

There are five (5) timesheet statuses:

• Blank - Status after the Staff Action Plan is approved and the timesheet's Service Type is in the participant's budget, but before the timesheet is created.
• Not In Budget - Status if the timesheet's Service Type is NOT in the participant's budget.
• Draft - Status after the timesheet is created, but before it has been submitted for approval.
• Pending Approval - Status once the timesheet has been submitted for approval.
• Complete - Status after the timesheet has been approved.

Outcome Combinations

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There are three Service Types (ComHab, Respite and SEMP) and three Outcome Types (Goal, Support and Task), for a total of nine different combinations.

The Five Possible Timesheet Types

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There are five (5) timesheet types. Every staff position must be on one of these five:

• ComHab - [Default]
• ComHab - {Special}² 
• SEMP - Job Coach
• SEMP - Job Developer
• Respite

Hourly Rates

Hourly rates are NOT associated with individual timesheets. Two staff persons can use the same timesheet and be paid at different rates. It is therefore not necessary to have separate timesheets for different rates for the same position.

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²See the "ComHab - {Special}" page of this guide for details.

 

 

ComHab - [Default] vs. ComHab - {Special}

ComHab - [Default] (CH) is the most common type of ComHab and for most participants, it is the only type of ComHab in the budget. In some cases, a broker may submit a ComHab position in the budget whose role is functionally different than CH. In these cases, ComHab - {Special} (CHS) is used. See the "ComHab - {Special}" section below for more information on CHS timesheets.

 

Respite Timesheets

For scenarios in which Respite timesheets are allowed (namely, when Respite is in the participant's budget and at least one non-Task outcome has been created for Respite) the Respite timesheet is automatically created and submitted for approval and will therefore have a status of Pending Approval. Respite timesheets cannot be edited.

 

ComHab - {Special}

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What is ComHab - {Special} (CHS)?

While reviewing an approved budget, an SD Coordinator may determine that a functionally different ComHab position was submitted by the broker. In this case, the SD Coordinator will create a job code for “ComHab - {Special}" (CHS). The most common type of CHS is “ComHab - Overnight”. While still ComHab, the job itself is functionally different than ComHab - [Default].

What do I do if I have a CHS timesheet but only need ComHab - [Default]?

If a CHS tile appears, but you believe only ComHab - [Default] is needed, contact the SD Coordinator to adjust the job codes accordingly and remove the CHS timesheet.

 

What do I do if I need to create a CHS timesheet but only have ComHab - [Default]?

If a CHS tile does NOT appear (only ComHab - [Default] appears), but you believe a CHS is needed, contact the SD Coordinator to adjust the job codes accordingly and add a CHS timesheet.

 

What do I do if I need more than one CHS timesheet?

Only one CHS timesheet is allowed. In the event that there are more than one supplementary ComHab positions (ex. “ComHab - [Default]” AND “ComHab - Overnight” AND an additional CHS), create one CHS timesheet and include the outcomes and support actions for both CHS positions on the single timesheet. The Support Staff using the CHS timesheet will record on the timesheet which of the included outcomes and support actions they complete.

 

Outcome Types & Timesheets

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When creating or editing a timesheet, only goals/outcomes for the Service Type of the selected timesheet appear. Additionally, outcomes of type "Task" do not appear. Only outcomes of type "Goal" and "Support" can be added to a timesheet.

FAQ

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Why isn't the timesheet tile I want showing up?

There are two reasons why a timesheet tile does not show up:

1. An outcome for that Service Type does not exist in the Staff Action Plan, or
2. All outcomes for that Service Type in the Staff Action Plan are of type "Task" and tasks cannot be attached to a timesheet.

Why doesn't the Timesheet tab appear? Why is the timesheet button greyed out?

Possible reasons for this are:

• The Staff Action Plan has not been signed and approved.
• There are no Goal or Support outcomes listed on the Staff Action Plan. Therefore, there are no outcomes to attach to any timesheets. 

Can I have the same outcome on multiple timesheets?

Yes. Any outcome can be on any number of different timesheets.

Broker Meeting Minutes

How to upload and view Broker Meeting Minutes in the portal.

Broker Meeting Minutes Upload Guide

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Download PDF

Upload Broker Meeting Minutes (Brokers Only)

 

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1. From the home page, click Submit Broker Minutes.
   
   
2. Complete the form. Click Submit when done.
   *Uploaded files must be PDFs.
   *The SD Coordinator will need to approve the uploaded document. Until it is
   approved, it will have a status of “Pending”.
   
   
3. Close the window when finished

 

View Broker Meeting Minutes

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1. From the home page, select the participant from the list.
2. Select the Documents tab across the top.
   
   
3. Select the Plan Documents tab.
4. Broker Meeting Minutes are listed under their category heading.
5. Click Download to download the file.
   
   

Inviting New Brokers to the Portal

Hello Brokers!

Welcome aboard! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login.

The Portal has three different levels of access to the same data: read only access, approver level access for day to day operational control (such as approval of timesheets and expenses), and setup access for SD Plan setup and adjustments (broker level access).

Each broker will have a dashboard for all the people he or she supports, which shows all the information in one place. This information will include the submitted timesheets for staff, the year to date budget summaries, approved budgets, and a place to complete the Staff Action Plan so that it is uploaded to our system and then can generate timesheets and other documentation.

The Participant or their family will have access to all of the same things as the broker, in addition to being able to sign off on documentation.

We are so excited for you to see this Portal and all that it has to offer. We are confident that it will benefit everyone involved! The Portal will be able to provide information on how much has been spent out on each budget line, as well as how much is remaining. You will be able to access that information whenever you would need to, and it will be more accurate than the year to date reports of the past.

Here's where we need your help:

Verify / Approve Contacts:

In order to assist everyone in the best way possible, we need to verify that the Portal has all the correct contact information. We need you to verify and/or correct the contact information for each of the three main contacts: participant, primary contact, and broker. We are asking for your assistance in making sure we have the correct contact information for each person that you support. Correct email addresses are absolutely crucial to ensure the Portal can function in the best way possible. Once you have acknowledged the accuracy of the participant and primary contact information, we will automatically invite them to the Portal.

Populate Participant Staff Action Plans:

We're providing you with the ability to populate the Staff Actions Plan, both Outcomes and Safeguards, for each participant. Upon completion, we will create and send to you a formatted and complete PDF that you can send to the Care Manager. In addition, we will use this information to create new integrated time and billing sheets for support staff.

How do you log in?

Simply point your browser to: https://portal.issny.org/

If this is your first time logging in, your temporary credentials will be emailed to you.

Please take the time to sign into the Portal and update the contact information. If you have technical issues, please email our Web Support Team (websupport@issny.org) directly.

Thank you so much!

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Updated 08/30/21