# Broker Invoicing ### Broker Rates - If an invoice is submitted with an **incorrect broker rate**, our team will correct the rate in our system and process payment using the correct rate in the approved budget we have on file. - This change is intended to prevent delays and avoid the need for invoices to be returned and resubmitted. - Going forward, please make sure that all invoices you submit reflect the **broker rate from the approved budget**. This will help us keep the payment process efficient and ensure you are paid on time. ### How were services provided? It’s important to indicate whether services were provided via Face to Face or via Telehealth. - Use Face to Face when services are delivered in person. - Use Telehealth plus the method in which the meeting was held (audio/visual platforms or by phone) when supports are provided virtually—especially during Planning Team Meetings (PTMs). These distinctions are tied to different billing codes and are essential for accurate processing. ### Broker Communications An email has been created to address Broker concerns, questions and or issues. --- Created 10/29/25.