Expense Upload Guide

• Uploading An Expense
• Suggestions For Capturing a Quality Scan Image
• Uploading Multiple Images from a Mobile Device
• Expense Submission Deadlines

Uploading An Expense

 

There are multiple ways to access the Submit Expense form.

• From the Home page of the portal, click Submit Now » in the Expenses tile.
• When viewing an individual in the Staff Dashboard, click Submit Expense at the top

 

Submitting an Expense:

1. Complete the form.

• • First Name, Last Name, and Email are auto-populated when accessed through the portal.
  • Phone Number and Comments are optional. All other fields are required.
  • Allowed file types: heic, jpeg, jpg, gif, png, pdf
  • Each file cannot exceed 100 MB.
  • Each submission cannot exceed 250 MB.
  • Each submission cannot exceed 30 files.

•  

2. Click Submit.

3. You will receive a confirmation message on the screen and a confirmation email to the email address provided on the form.

4. ISS will review and process the submission. Please retain the email confirmation as your proof of submission.  

Note: Unlike Timesheet Uploads, Expense Uploads are not viewable on the Portal until processing is finished.

 

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Updated 03/21/25.

Suggestions For Capturing a Quality Scan Image

Regardless of device, make sure to scan your expenses in a well-lit area.

For iOS Devices

There are several apps available on the App Store you can use to create a scan using your iPhone’s camera. This can also be done natively using the Notes app:

1. Open Notes.
2. Create a new note.
3. Tap the camera icon, then tap Scan Documents.
4. Position your expense in the camera’s view.
5. Capture the image.
6. Adjust the corners as needed.
7. Tap Keep Scan.
8. Tap Save.
9. Tap the Share icon.
10. (10)Tap Save to Files.
11. (11)Choose a location to which to save the file. You will select the document from this location when you upload the expense.

To set your iOS Device to use the JPEG format 

By default, your iOS device may take pictures and scans in the HEIC format.  We accept HEIC image files, but they may cause issues when uploading to the Portal as they are not as compatible as the JPEG format.  For instructions on how to set your iOS device to use JPEG, please follow the guide found here.

For Android Devices

There are several apps available on the Google Play store, including Clear Scan and Microsoft Office Lens, both of which are free. You can use one of these to scan your expenses and save them to your device to upload in the portal. You can also use Google Drive, which comes pre-installed on most Android devices:

1. Open the Google Drive app on your device.
2. Tap the “+” button.
3. Tap Scan.
4. Follow the prompts to scan, crop, and save the image.

 

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Updated 03/21/25.

Uploading Multiple Images from a Mobile Device

iOS (iPhone)

If you are using iOS (iPhone) to upload expense images, please note that if you use the "Take Photo or Video" option, you will only be able to upload a single image. Due to the way iOS works, if you were to use this option multiple times, the new photo will always replace and delete the previous photo you took.

If you would like to upload multiple images from your iPhone, please take pictures of the documents using the Photo app then select "Photo Library". At the Photo Library screen, click the images you want to upload. Once all images are selected, click Add to complete image selection.

NOTE: Accounts Payable would prefer scanned images over photos. 

 

Android

If you are using an Android device to upload expense images, please note that if you use the "Camera" option, you will only be able to upload a single image. Due to the way Android works, if you were to use this option multiple times, the new photo will always replace and delete the previous photo you took.

If you would like to upload multiple images from your Android device, please take pictures of the documents using the Photo app then select "Media Picker". At the Media Picker screen, click the images you want to upload. Once all images are selected, click Add to complete image selection.

 

NOTE: Accounts Payable would prefer scanned images over photos. 

 

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Updated 03/21/25.

Expense Submission Deadlines

Each month's expenses must be submitted to Accounts Payable within 30 days of the end of said month.

Medicaid only allows ISS 90 days to receive, review, pay and bill for any claim.

In an effort to meet Medicaid standards, we will be holding to the 30-day deadline for expenses which means we cannot guarantee payment for anything received after the 30-day mark. 

Example: Expenses being submitted for July should be submitted no later that August 30th. (30 days after the end of July)

Make sure to save your originals and confirmation emails! We recommend saving a copy of any forms, emails, and/or receipts submitted at least until you have received the reimbursement.

 

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Updated 03/21/25.