eTime Guide

A guide to all things eTime


What is eTime?

eTime is a web browser-based method for recording, approving, and submitting time to ISS for payment. It requires the cooperative involvement of a support staff and the participant’s circle of support: the support staff to enter their time and the circle of support review and approve the time, each thereby electronically authenticating the information.


There are four (4) main steps in the eTime process: Recording Time, Reviewing Time, Correcting Time, and Payroll Processing.


Recording Time

As of midnight 12/6/2020 you must use eTime Live and punch in and out for each shift's start and end. eTime Entry will no longer be an option for dates 12/7 and beyond except for PTO. Learn more»

Reviewing Time

Correcting Time

Payroll Processing

General Requirements

Portal Access

In order to use eTime, support staff must have a portal login. There must also be at least one individual in the participant’s circle of support who has a portal login and is designated a web approver. See the section “Web Approvers” below for more information.

Qualifying Jobs

eTime currently supports all ComHab, Job Coach, Job Developer, and Respite jobs. Paid Neighbor, Staffing Support, and Brokerage are not supported at this time.

Web Approvers

A web approver is any contact associated with a participant who is permitted to review and approve staff time. The participant and primary contact by default are always web approvers. Any other contact can also be designated as a web approver. Contact the participant’s SD Coordinator to add an individual as a web approver.

Navigating and Finding Shifts

Time is organized on two levels: the shift and the job period.


  1. In the main navigation panel, select either My Work (for support staff) or My Staff Work (for circle approvers).


    • If you are both a support staff and a circle approver, you will see both options.
    • My Work shows all eTime shift that you have worked.
    • My Staff Work shows all eTime shift of participants for whom you are a circle approver.

  2. All time entered via eTime will appear in the Shifts tab.
    • By default, this will be filtered to In Progress shifts, meaning shifts that have not been paid.
    • Use the filter to view paid shifts.


  3. The Job Periods tab shows a list of all open job periods; that is, all job periods that contain one or more in-progress shifts.


  4. Select a job period to view all the shifts within it.
  5. Expand and collapse each shift as needed to view shift details and take any necessary actions (edit, submit, approve, etc.)