# Creating and Submitting a Forgotten Shift

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*\*\*Creating a shift for a previous day will render the shift **EVV Unverified.** Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.\*\**

<p class="callout warning">Please note, you cannot submit a missed shift while another shift is actively running</p>

1. To create and submit a forgotten shift, first navigate to eTime Live by clicking **Open eTime** on the home page. 
    - *On mobile, eTime Live will automatically open upon login*
2. From eTime, click **Start Shift  
      
    [![image-1609377719900.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609377719900.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609377719900.png)
3. Next, select the employer, the job, the method and the location for the forgotten shift 
    - **<span class="s2">If selecting an EVV required job and method, eTime Live may detect that the device location lies outside of the geofence. If this is the case, confirm the address where the forgotten shift began by clicking the checkbox next to the address and click **Confirm Location** </span>**[![image-1609377762392.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609377762392.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609377762392.png)
4. <span class="s2">Once the details of the forgotten shift have been confirmed, click **Add** in the top right hand corner</span>
5. <span class="s2"><span class="s2">Next, click **End Shift** to stop the eTime timer and verify that all Staff Activities have been logged for the forgotten shift  
      
    </span></span>[![image-1609377832532.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609377832532.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609377832532.png)
    
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6. <span class="s2">Once all of the details have been finalized, click **Next** in the top right hand corner of the Finalize Details screen</span>
7. <span class="s2">Select the appropriate ending location for the shift</span>
    - <span class="s2"><span class="s2">*If selecting an EVV required job and method,* e*Time Live may detect that the device location lies outside of the geofence. If this is the case, confirm the address where the forgotten shift ended by clicking the checkbox next to the address and click **Confirm Location*** </span></span>[![image-1609377935359.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609377935359.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609377935359.png)
        
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8. <span class="s2">Click **End** in the top right hand corner to advance to the Final Review screen</span>
9. <span class="s2"><span class="s2">From the Final Review screen, click **Change** </span></span>[![image-1609377994374.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609377994374.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609377994374.png)
    
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10. <span class="s2"><span class="s2">Select the **Start Time** section to edit the start date, start time and to include a reason why the time and dates are changing for this shift  
      
    </span></span>[![image-1609378046211.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378046211.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378046211.png)
    
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11. <span class="s2"><span class="s2">Once finished, click **Change Start Time** to confirm the changes made  
      
      
    </span></span>[![image-1609378088374.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378088374.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378088374.png)
12. <span class="s2"><span class="s2">Select the **End Time** section to edit the end date, end time and to include a reason why the end times are changing for this shift  
      
    </span></span>[![image-1609378125772.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378125772.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378125772.png)
    
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13. Once finished, click **Change End Time** to confirm the changes made  
      
      
    [![image-1609378186025.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378186025.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378186025.png)
14. After editing the Start Time and End Time for the forgotten shift, select **Done** to advance to the Final Review screen
15. From the Final Review screen, verify the accuracy of the shift’s details, scroll down and click **Submit Shift** at the bottom of the screen  
      
      
      
    [![image-1609378239389.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378239389.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378239389.png)
16. Click **Submit** from the Confirm Submission dialog window

[![image-1609378278924.png](https://help.issny.org/uploads/images/gallery/2020-12/scaled-1680-/image-1609378278924.png)](https://help.issny.org/uploads/images/gallery/2020-12/image-1609378278924.png)