Overview

Navigating and Finding Shifts

Recording Time

Adding Events to a Shift

Editing Start and End Times

Fixing Location Inaccuracies

Reviewing A Shift

Correcting a Shift

Requesting/Submitting Time Off

Deleting a Shift

Method Options

Data Validation

Special Cases

Staff-Side Overlaps

Circle-Side Overlaps

Glossary of Terms

Glossary of eTime Icons

Location Services Help

Enabling Location Services

Creating and Submitting a Forgotten Shift

Recording a Virtual Face to Face Shift

Tips for Preventing and Solving Common Issues

EVV Keynote

Introducing Electronic Visit Verification (EVV)

What is Geolocation?

EVV: The Ideal Scenario

EVV Takeaways for Staff and Circle

EVV FAQ

Example User Stories

Am I eTime Ready?

Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?

Can I still submit paper timesheets by mail?

Will there be training for eTime?

What is the difference between eTime Entry and eTime Live?

Will my personal data be secure in eTime?

Will eTime run in the background and drain my battery?

How do I access eTime?

Do I need to request access to eTime?

How can I set up a portal account for me or someone else?

I’m having trouble logging in. Help.

Who can enter and submit time?

Can I enter eTime shifts for my staff?

What kinds of staff/services can submit time with eTime?

How often do I need to record my time with eTime?

I’m not sure which method to choose. What’s the difference?

I’m performing Virtual Face to Face support. What technologies may I use for service delivery?

How do I submit/enter Time Off/PTO?

Can I save a shift and come back to finish it later?

Can I make changes to a shift?

What do I do if one of my staff is unable to enter his/her time into eTime?

How do I enter my time if I’m working overnight?

Who can review and approve time?

How do I know if I have time to review? (Participant & Circle)

How do I know if I have time to correct? (Support Staff)

I’m support staff. Can I just hand my device to a circle member for approval?

What do I do if the Circle is unable to review my eTime shifts?

How can I view my previously worked shifts? (Support staff)

How can I view my staff’s previous time? (Participant and Circle)

How can I get copies of eTime/time for my records?

Can I upload mileage reimbursement via eTime?

When do my shifts need to be submitted and approved to get paid?

Can I delete a shift?

Should I use Entry or Live?

How do I know that I have been paid? (Support Staff)

How is my data stored and transported?

How is my location data used?

What if I forget to clock in or clock out?

What if my time isn't approved by the submission deadline?

Will the family be notified of my location when they approve my time?

With whom else will my location information be shared?

How do I fix incorrectly submitted time?

Can I (support staff) assist the participant in approving my time?

What if the circle approver doesn’t have a device with which to approve time?

What if I accidentally clock in? Can I delete a shift?

What if I (circle approver) don’t agree with time or location information collected and determined by EVV?

What if I (support staff) don’t agree with time or location information collected and determined by EVV?

How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?

How does Non Face to Face work with EVV?

What happens if I don’t allow location services?

What if an approver submits a mistake?