# Fixing Location Inaccuracies ### Outside The Geofence --- When beginning or ending a shift, eTime may detect that you are outside of the geofence. When this happens, eTime will provide you with a list of addresses associated with your employer. ##### If the correct address is shown: - Select the checkbox next to the correct address - Click **Confirm** **Location** ##### If the correct address is NOT shown: - Select the checkbox next to **Other** - Type the correct address into the box - Click **Confirm Location** ### Completely Unable To Determine Location --- It is possible that eTime may display an error stating that eTime was completely unable to get your location. When this happens, check the following: - Verify that location settings have been enabled for your phone's operating system - Verify that location settings have been enabled for your phone's browser - Verify that portal.issny.org has been allowed to use your location Once verified that all location settings have been enabled, return to eTime and click **Retry** on the error. If eTime is still unable to get your location, click **Continue Without Location** and then select **I Understand** on the second warning that appears. *\*\*Note that selecting **Continue Without Location** will render the shift EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.* For more information on enabling location services, please visit the [Enabling Location Services Guide](https://help.issny.org/books/etime/chapter/enabling-location-services-guide). --- *Disclaimer: All names displayed in the above screen shots are fictional characters. No identification with actual persons (living or dead) is intended or should be inferred.* Updated 2/13/2024