# Location Services Help

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If eTime is unable to get your location when you start or end a shift, you will be presented with an error dialog.

1. Adjust your device and/or browser settings to [enable location services. ](https://help.issny.org/books/etime/page/enabling-location-services "Enabling Location Services")
2. Click **Retry**.
3. If this still does not work, you can continue without a location. 
    - Proceeding without a location is NOT recommended. Be aware that starting January 1, 2021, if you continue without location, the shift will be EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.

[![locationErrorA.png](https://help.issny.org/uploads/images/gallery/2020-11/scaled-1680-/locationErrorA.png)](https://help.issny.org/uploads/images/gallery/2020-11/locationErrorA.png)

[![locationErrorB.png](https://help.issny.org/uploads/images/gallery/2020-11/scaled-1680-/locationErrorB.png)](https://help.issny.org/uploads/images/gallery/2020-11/locationErrorB.png)

*For more information about enabling location services, please visit the [Enabling Location Services Help Guide](https://help.issny.org/books/etime/chapter/enabling-location-services-guide) section.*