# Portal User Deactivated due to Inactivity

For security purposes, ISS Portal Users are subject to deactivation after a certain period of time:

- Support Staff are subject to deactivation after **3 months of inactivity**
- Participants, COS, Brokers, and all other Portal users are subject to deactivation after **6 months of inactivity**

To ensure your account stays active, login to the Portal at least once within these time spans.

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#### How do I reactivate my Portal User Account?

You will be notified at the login page if your account is inactive. As per the banner message, please reach out to [websupport@issny.org.](mailto:websupport@issny.org)

[![image-1683320003095.png](https://help.issny.org/uploads/images/gallery/2023-05/scaled-1680-/image-1683320003095.png)](https://help.issny.org/uploads/images/gallery/2023-05/image-1683320003095.png)

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Update 08/10/2023