Portal User Deactivated due to Inactivity For security purposes, ISS Portal Users are subject to deactivation after a certain period of time: Support Staff are subject to deactivation after 3 months of inactivity Participants, COS, Brokers, and all other Portal users are subject to deactivation after 6 months of inactivity To ensure your account stays active, login to the Portal at least once within these time spans. How do I reactivate my Portal User Account? You will be notified at the login page if your account is inactive. As per the banner message, please reach out to websupport@issny.org. Update 08/10/2023