# Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff

ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENTS. THESE REQUIREMENTS GOVERN THE DELIVERY OF MEDICAID FUNDED SERVICES.

THE ISSNY QA/CC DEPARTMENT WORKS TO DETECT, PREVENT, AND AVOID FRAUD, WASTE, AND ABUSE.

**ALL EMPLOYEES, VOLUNTEERS, AND CONTRACTORS ARE MANDATED REPORTERS.**

#### NOTIFY QA/CC WHEN:

- You know or suspect suspicious behavior or identify a potential incident. 
    - Including potential Medicaid fraud, waste, or abuse.
- You are concerned for a participant’s health, safety, and/or well-being.
- You know or suspect another party is falsifying documentation, such as: 
    - You are asked to put inaccurate information on your timesheet (i.e. your timesheet does not reflect the hours you actually worked, you are asked to bill for a service that is not directly related to a valued outcome, etc.)
    - You are being persuaded to submit inaccurate reimbursements for mileage, staff activity fees, etc.
- You know or suspect a fellow staff is working with two participants and/or through two different Fiscal Intermediaries at the same time.
- You are asked to forge a participant or representative’s signature.
- You are encouraged not to report incidents or concerning behaviors to ISSNY.

**Resources are always available at:** [**http://www.issny.org/compliance/**](http://www.issny.org/compliance/)

<span style="color: rgb(224, 62, 45);">**CONFIDENTIAL HOTLINE:**</span>  
**(833) -477-7287**

<span style="color: rgb(224, 62, 45);">**QA/CC EMAIL:**</span>  
**<QUALITYASSURANCE@ISSNY.ORG>**

#### Whistleblower Protections Disclaimer

Intimidation or retaliation will not be permitted against persons who report potential issues to the QA/CC Department. Any allegations of intimidation or retaliation will be thoroughly investigated.

  
  
**Note:** Staff are mandated to complete annual ISSNY Trainings via Mind Flash. Human Resources distributes training via email. There is detailed guidance on QA/CC policies, procedures, and reporting processes in the Mind Flash Training Series. Staff are encouraged to contact QA/CC if there are any questions.

[![qacc_health_care_compliance_assoc_logo.jpg](https://help.issny.org/uploads/images/gallery/2026-04/scaled-1680-/qacc-health-care-compliance-assoc-logo.jpg)](https://help.issny.org/uploads/images/gallery/2026-04/qacc-health-care-compliance-assoc-logo.jpg)

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Created 04/09/26.