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Can I make changes to a shift?

eTime eTime FAQ

Support staff can make changes to a shift if it is a Draft, or if it has been returned to the st...

Overview

eTime eTime Guide

What is eTime? eTime is a web browser-based method for recording, approving, and submitting ti...

Correcting a Shift

eTime eTime Guide

A shift can be returned for corrections by either the circle approver or by the ISS Payroll de...

Reviewing a Shift

eTime eTime Guide

The job of the web approver in the circle of support ("circle approver") is to act as the supe...

Navigating and Finding Shifts

eTime eTime Guide

Time is organized on two levels: the shift and the job period. Shift - a block of time define...

Special Cases

eTime eTime Guide

Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...

Data Validation

eTime eTime Guide

Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...

Method Options

eTime eTime Guide

In Person Face-to-Face Any service provided that directly involves the participant and support...

Recording Time

eTime eTime Guide

    Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mo...

Can I upload mileage reimbursement via eTime?

eTime eTime FAQ

  Not at this time. This is a future feature. We’ll update you with further details once this fe...

What do I do if one of my staff is unable to enter his/her time into eTime?

eTime eTime FAQ

  If the staff is unable to enter their time for some reason, For the time being, they can still...

How can I get copies of eTime/time for my records?

eTime eTime FAQ

  Shifts will always be available on the portal. However, you can download a copy of the shifts ...

How can I view my staff’s previous time? (Participant and Circle)

eTime eTime FAQ

There are three ways for the circle to view a support staff's time. Through the My Staff Work pa...

How can I view my previously worked shifts? (Support Staff)

eTime eTime FAQ

You can view all of your previous time under the "My Work" section in the main menu and use the p...

What do I do if the Circle is unable to review my eTime shifts?

eTime eTime FAQ

  If for some reason the circle is unable to log in to the portal to review and approve the shi...

I’m support staff. Can I just hand my device to a circle member for approval?

eTime eTime FAQ

  No. In order to meet Medicaid billing requirements, we are capturing separate electronic signa...

How do I know if I have time to correct? (Support Staff)

eTime eTime FAQ

  You will receive an email notification when a shift has been returned for corrections. Job per...

How do I know if I have time to review? (Participant & Circle)

eTime eTime FAQ

  You will receive an email notification when a new shifts are ready for review. Job periods wit...

Who can review and approve time?

eTime eTime FAQ

  Both the participant and the primary contact can review and approve time. In addition, any con...

How do I enter my time if I’m working overnight?

eTime eTime FAQ

  If you are working a time frame spanning multiple days, as most notably happens when deliverin...