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Broker Rates If an invoice is submitted with an incorrect broker rate, our team will correct the rate in our system and process payment using the correct rate in the approved budget we have on file. This change is intended to prevent delays and avoid the nee...

The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at the location that the staff said it was.  The distance noted (196 meters in the example screenshot below) is telling you where the staff’s device said it was. De...

Expense reimbursement payments (ePay) will show on your bank statement with the following Orig Co Name (Originating Company Name): Independent Supp   Created 02/19/26.  

If an approver gets a proxy error when they are trying to approve eTime shifts, this means that their device is taking too long to talk to our server. This can be caused by many things including a slow or unstable internet connection, the ISS Portal being bus...

Instructions Mark or circle on the diagram the location of the injury with the corresponding number(s) from the key on the left. Body Check Diagram (PDF) Updated 04/14/26.

According to OPWDD, choking occurs when a person’s airway becomes blocked by food or other objects, or when liquid enters the airway during swallowing.  It is very important that people remain aware of choking hazards, and know how to prevent choking, as well ...

As per OPWDD, there are 4 Categories and 26 Classifications of Incidents Requiring Reporting. When referring to the OPWDD Categories/Classifications chart, please note that ISSNY is a voluntary-operated and noncertified service provider. OPWDD Categories/Cla...

This OPWDD brochure provides details on the Self-Direction service model and is a great resource for participants, families, etc. to utilize, along with accessing the state's dedicated Self-Direction page on their website at http://www.opwdd.ny.gov/selfdirecti...

Please complete a Preliminary Witness Statement and provide a detailed description of the incident that you observed or what was reported to you.  This should include dates, times and names. Please note that if you remember additional information after comple...

*NOTE:  In the event that an ISSNY participant is transported via ambulance, ISSNY staff is required to follow the participant to the hospital in order to provide support. ISSNY staff is also required to report any hospitalization to the participant’s Circle o...

Can a participant, parent, and/or designee choose not to have ISSNY investigate? Unfortunately, no because of the 14 NYCRR Part 624/625 regulation; Art 11 of Social Services Law, Art 20 of Executive Law, and MHL 16.34. Can a participant, parent, and/or desig...

(Adapted from the OPWDD Self-Direction Guidance for Providers, 3/10/2022) What is Self-Direction? Self-Determination is the philosophy that all people have the freedom to develop their own life plan. Self-Direction is based on the underlying principles of se...

Adapted from NYS Justice Center Reporting and Investigations: Guidance for Individuals and Families https://www.justicecenter.ny.gov/investigations-guidance-individuals-and-families https://opwdd.ny.gov/part-624-part-625-handbook All ISSNY support staff rec...

This form is completed when a Support Broker or Fiscal Intermediary (FI) service is being discontinued by the Self-Direction Participant, the Support Broker or the FI.  This form does not remove authorization of the actual service from the Self-Direction Parti...

ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENTS. THESE REQUIREMENTS GOVERN THE DELIVERY OF MEDICAID FUNDED SERVICES. THE ISSNY QA/CC DEPARTMENT WORKS TO DETECT, PREVENT, AND AVOID FRAUD, WASTE, AND ABUSE. AL...