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Portal

Documentation for the ISS Portal

How can I set up a portal account for me or someone else?

eTime eTime FAQ

  Please send an email to websupport@issny.org with your name, email, phone number and role. Som...

Can I still submit paper timesheets by mail?

eTime eTime FAQ

  Yes. For the time being, paper timesheets submitted by mail are still accepted.

Will there be training for eTime?

eTime eTime FAQ

  A scheduled training session has not been planned for eTime. Rather, documentation, videos, an...

What is the difference between eTime Entry and eTime Live?

eTime eTime FAQ

  eTime Entry is the manual entry of each shift.  eTime Live provides a more app-like interface...

Will my personal data be secure in eTime?

eTime eTime FAQ

  Yes; your connection to eTime and the rest of the portal uses the https protocol, which encryp...

Will eTime run in the background and drain my battery?

eTime eTime FAQ

  No. eTime Entry and eTime Live are both modern portal based websites that you will access via ...

How do I access eTime?

eTime eTime FAQ

  Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line sh...

Do I need to request access to eTime?

eTime eTime FAQ

  No. Your existing portal login is adequate. If you are support staff, then you will automatica...

I’m having trouble logging in. Help.

eTime eTime FAQ

  If you’ve forgotten your password, click the Forgot your password link on the login page (http...

Am I eTime Ready?

eTime eTime FAQ

  Participants, staff, and jobs that are not eTime ready are indicated as such throughout the po...

Who can enter and submit time?

eTime eTime FAQ

  Support staff must enter and submit their own time. You cannot submit time on behalf of someon...

Can I enter eTime shifts for my staff?

eTime eTime FAQ

  No. Support staff must enter and submit their own time. You cannot submit time on behalf of so...

What kinds of staff/services can submit time with eTime?

eTime eTime FAQ

  Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Devel...

How often do I need to record my time with eTime?

eTime eTime FAQ

  If using eTime Live, you should be recording your time as you work. If instead you record you...

I’m not sure which method to choose. What’s the difference?

eTime eTime FAQ

  See Method Options for information about each method and when to use each.

I’m performing Virtual Face to Face support. What technologies may I use for service delivery?

eTime eTime FAQ

  eTime will include a list of all known acceptable technologies. If your technology is not incl...

How do I submit/enter Time Off/PTO?

eTime eTime FAQ

Please refer to the page Requesting/Submitting Time Off.

Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?

eTime eTime FAQ

  No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.

Keynote - eTime

eTime What's New - Release Notes

eTime

Documentation for eTime

eTime Guide

eTime

A guide to all things eTime

Broker Resources

Information specific to brokers.

Electronic Expenses

All things electronic expenses.

Support Staff Resources

Information specific to Support Staff.

Participant and Circle Resources

Information about portal features relevant to Participants and their Circles of Support.

Portal Basics

Information about getting up and running on the portal.

Security

Information about the security measures employed on the portal.

eTime FAQ

eTime

List of answers to frequently asked questions about eTime

What's New - Release Notes

eTime

Check out the additions and changes with each new release of eTime.

Enabling Location Services Guide

eTime

Staff Action Plans

Broker Resources

How to create, sign, and submit a Staff Action Plan.

SAP Timesheets

Broker Resources

How to create, edit, view, and submit SAP Timesheets for Support Staff to use.

Broker Meeting Minutes

Broker Resources

How to upload and view Broker Meeting Minutes in the portal.

Monthly Summary Notes

Participant and Circle Resources

This section explains how to submit and view Monthly Summary Notes through the portal.

EVV

eTime

Resources for all things EVV.

Expense Upload Guide

Electronic Expenses

SEMP Survey Training Documentation

Support Staff Resources

SEMP Survey User Guide

Support Staff Resources

Can I save a shift and come back to finish it later?

eTime eTime FAQ

Yes. You can save a shift as a draft and return to it later. To return to it later, staff can cl...