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    Updated 10/31/25.  

  Participants, staff, and jobs that are not eTime ready are indicated as such throughout the portal. Jobs that are NOT eTime ready are correlated with a Staff Action Plan and/or Timesheets that are not yet completed (“Timesheets” here refers to the list of a...

  No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.

  Yes. For the time being, paper timesheets submitted by mail are still accepted.

  A scheduled training session has not been planned for eTime. Rather, documentation, videos, and inline help has been provided throughout the eTime interface.

  eTime Entry is the manual entry of each shift.  eTime Live provides a more app-like interface, allowing you to “punch” in and out rather than manually typing in dates and times. eTime Live allows you to record your time directly in the portal, in real time...

  Yes; your connection to eTime and the rest of the portal uses the https protocol, which encrypts the connection between you and the portal. The data you enter into the portal is stored securely and encrypted.

  No. eTime Entry and eTime Live are both modern portal based websites that you will access via your desktop or mobile browser. Nothing about eTime Entry or eTime Live will be actively accessing your device when not in use. If you remain concerned about batte...

  Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line shift and to view all time.

  No. Your existing portal login is adequate. If you are support staff, then you will automatically have access to eTime for use with your active jobs. If you are a primary contact, participant, or circle approver, you will automatically have access to approv...

  Please send an email to websupport@issny.org with your name, email, phone number and role. Someone will get back to you promptly.

  If you’ve forgotten your password, click the Forgot your password link on the login page (https://portal.issny.org/forgot.php) to reset it. If you’ve forgotten your login email, contact ISS at websupport@issny.org.

  Support staff must enter and submit their own time. You cannot submit time on behalf of someone else. The electronic signature on the time is linked directly to the currently logged in portal user. This provides security to the staff, the circle, and ISS, a...

  No. Support staff must enter and submit their own time. You cannot submit time on behalf of someone else. The electronic signature on the shift is linked directly to the portal user that is currently logged in. This provides security to the staff, the circl...

  Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Developer), and Respite. Brokerage, IDGS Paid Neighbor, and IDGS Staffing Support are currently not supported by eTime.

  If using eTime Live, you should be recording your time as you work. If instead you record your time manually with eTime Entry, you should record your time as close to the time of service as possible. As of midnight 12/6/2020 you must use eTime Live and pu...

  See Method Options for information about each method and when to use each.

  eTime will include a list of all known acceptable technologies. If your technology is not included in that list, please contact your SDC to make sure the method of delivery is acceptable. If the SDC agrees that the method is acceptable, you may use the Othe...

Please refer to the page Requesting/Submitting Time Off.

Yes. You can save a shift as a draft and return to it later. To return to it later, staff can click "My Work" in the main menu and they can find it under the "Shifts" Tab.     Disclaimer: All names displayed in the above screen shots are fictional charact...