Support Staff Resources
Information specific to Support Staff.
Emergency Room (ER) and Hospitalization Procedure for Support Staff
Group Jobs for Support Staff
Group Jobs Intro Video for Support Staff
Created 05/22/24.
Recording time for a group shift
Creating a Group shift Creating a group shift is very similar to creating a regular shift, but i...
Correcting a returned group shift
When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift wi...
Requesting Time Off on a group shift
The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for gr...
During a group shift one or more participants has to leave, what do I do?
During a group shift one or more participants has to leave, what do I do? End the current group ...
One or more participants in the group shift is absent, how do I proceed?
One or more participants in the group shift is absent, how do I proceed? If the there are two or...
Participants in a group shift live in close proximity, which location do I select?
Participants in a group shift live in close proximity (for example in the same apartment complex)...
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
Job Seekers (for New Applicants and Current Support Staff)
SEMP Survey
Support Staff Dashboard Guide
View Employer Details
To view details for an employer:(1) Click My Employers from the navigation menu. (2) Select a...
Summary Information
This section contains basic status and contact information for the employer.
Expenses
This section shows a list of your most recent expenses for the employer. • Select an expense to ...
Job Roles
The Job Roles section shows your active and recently inactive job roles for the employer. • Sele...
Timesheets
Under each job role is a list of your most recent timesheets for the employer. • Click on a time...
Paid Holidays
A list of upcoming ISS-approved paid holidays can be viewed on the home page in the Paid Holiday...
FAQ
Updated 05/10/22. My Info is incorrect. How do I fix it? If you need to change information in y...
UKG (Formerly UltiPro)
First Time Login
Updated 7/21/2022. Initial Login & Creating your Password For first time users, visit https://e...
Company Access Code
First Time Logging in When logging into UKG for the first time, you will be asked for a company ...
How to Check your Pay Statements
Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there...
How to Find Your W-2
Updated 7/21/2022. Login to UKG Login to UKG by going to https://ew33.ultipro.com/ and using yo...
Update Contact Info on UKG
Updated 05/10/22. To update any of your contact information on UKG (formerly UltiPro), please em...
FAQ
Updated 10/19/2022 How can I reset my password? At the login page, click on the “Forgot your pa...