Support Staff Resources

Information specific to Support Staff.

Accessing the SEMP Surveys

Updated 4/5/2023 This guide will help you access the SEMP surveys from your ISS Portal homepage....

Group Jobs for Support Staff

Group Jobs Intro Video for Support Staff

Created 05/22/24.

Recording time for a group shift

Creating a Group shift Creating a group shift is very similar to creating a regular shift, but i...

Correcting a returned group shift

When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift wi...

Requesting Time Off on a group shift

The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for gr...

During a group shift one or more participants has to leave, what do I do?

During a group shift one or more participants has to leave, what do I do? End the current group ...

One or more participants in the group shift is absent, how do I proceed?

One or more participants in the group shift is absent, how do I proceed? If the there are two or...

Participants in a group shift live in close proximity, which location do I select?

Participants in a group shift live in close proximity (for example in the same apartment complex)...

Inviting New Self Hired Supported Employment Staff to the Portal

Hello Self Hired Supported Employment Staff and Brokers! We are very excited to invite you to ac...

Job Seekers (for New Applicants and Current Support Staff)

SEMP Reporter Training Materials

Dear Self Hired Supported Employment Staff, As you may know, we have a web-based software progra...

SEMP Survey User Guide & Training Documentation

Before You Start the Survey

Understand the goals of the survey: Find out which of your participants are working, so we an ...

Training Goals

Once you complete this training, you'll understand: The goals of the SEMP Survey How to log i...

Logging In

You'll receive an email with a link to the survey Must be connected to the internet For your ...

Training Agenda

Understand the Survey Goals ISS is required by the state of New York to: Submit SEMP data to ...

Using The SEMP Survey

How to Complete the Survey Online

Before You Begin Gather information and documentation Name of employer Hire data (exact or ...

Support Staff Dashboard Guide

View Employer Details

To view details for an employer:(1) Click My Employers from the navigation menu. (2) Select a...

Summary Information

This section contains basic status and contact information for the employer.

Expenses

This section shows a list of your most recent expenses for the employer. • Select an expense to ...

Job Roles

The Job Roles section shows your active and recently inactive job roles for the employer. • Sele...

Timesheets

Under each job role is a list of your most recent timesheets for the employer. • Click on a time...

Paid Holidays

A list of upcoming ISS-approved paid holidays can be viewed on the home page in the Paid Holiday...

FAQ

Updated 05/10/22. My Info is incorrect. How do I fix it? If you need to change information in y...

UKG (Formerly UltiPro)

First Time Login

Updated 7/21/2022. Initial Login & Creating your Password For first time users, visit https://e...

Company Access Code

First Time Logging in When logging into UKG for the first time, you will be asked for a company ...

How to Check your Pay Statements

Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there...

How to Find Your W-2

Updated 7/21/2022. Login to UKG Login to UKG by going to https://ew33.ultipro.com/ and using yo...

Update Contact Info on UKG

Updated 05/10/22. To update any of your contact information on UKG (formerly UltiPro), please em...

FAQ

Updated 10/19/2022 How can I reset my password? At the login page, click on the “Forgot your pa...