Correcting a returned group shift

When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift will be returned and will need to be re-approved by the all of the Circle Approvers before it can be sent to ISS for review and payment. You will be able to see the following details to help you fix the issues for which it was returned:

From My Work, select the returned shift.  You will see the following details about the returned shift.

1. A dropdown at the top of the page which you can use to navigate between participants to view their individual shift details.
2. A red box indicating who returned the shift, the reason, and description why the shift was returned.

To fix a returned shift, in My Work, select the shift marked as returned and:

1. Use the dropdown to review individual participant shift details.
2. Use the edit in eTime link below the red box or the Submit in eTime button at the bottom of the shift details card to correct the shift in eTime.
3. Review the reason and description for the shift being returned and make any necessary changes.
4. Click Submit to resubmit the shift for approval.

Updated 05/10/24.