eTime Guide
A guide to all things eTime
Overview
What is eTime? eTime is a web browser-based method for recording, approving, and submitting ti...
Navigating and Finding Shifts
Time is organized on two levels: the shift and the job period. Shift - a block of time defined b...
Recording Time
Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...
Adding Events to a Shift
Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...
Editing Start and End Times
Support staff should record their time in real time. However, there are situations in which ...
Creating and Submitting a Forgotten Shift
**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...
Enabling Location Services
There are two places where location services must be enabled for eTime to have access to your lo...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Location Services Help
If eTime is unable to get your location when you start or end a shift, you will be presented wit...
Reviewing A Shift
The job of the web approver in the circle of support ("circle approver") is to act as the super...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
Correcting a Shift
A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...
Requesting/Submitting Time Off
The 6 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holiday ...
Deleting a Shift
Only support staff can delete their own shifts. Only shifts marked as Draft and Returned to St...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. D...
Method Options
In Person Face-to-Face Any service provided that directly involves the participant and support...
Recording a Virtual Face to Face Shift
Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...
Data Validation
Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...
Special Cases
Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...
Staff-Side Overlaps
A staff-side overlap occurs when a support staff's shift overlaps with one or more other shifts...
Circle-Side Overlaps
While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...
Tips for Preventing and Solving Common Issues
All staff should be using eTime at this point in time. If you are not yet using it, you are not ...
Glossary of Terms
Shift A block of time defined by a start and stop time; this is analogous to the previous conce...
Glossary of eTime Icons
Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...