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Fixing Location Inaccuracies

Outside The Geofence

When beginning or ending a shift, eTime may detect that you are outside of the geofence. When this happens, eTime will provide you with a list of addresses associated with your employer.

If the correct address is shown:
  • Select the checkbox next to the correct address
  • Click Confirm Location
If the correct address is NOT shown:
  • Select the checkbox next to Other
  • Type the correct address into the box
  • Click Confirm Location

Completely Unable To Determine Location

It is possible that eTime may display an error stating that eTime was completely unable to get your location. When this happens, check the following:

  • Verify that location settings have been enabled for your phone's operating system
  • Verify that location settings have been enabled for your phone's browser
    • Verify that portal.issny.org has been allowed to use your location

Once verified that all location settings have been enabled, return to eTime and click Retry on the error. If eTime is still unable to get your location, click Continue Without Location and then select I Understand on the second warning that appears. 

**Note that selecting Continue Without Location will render the shift EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.

For more information on enabling location services, please visit the Enabling Location Services Guide.

Disclaimer: All names displayed in the above screen shots are fictional characters. No identification with actual persons (living or dead) is intended or should be inferred.

Updated 2/13/2024

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