eTime

What is eTime? eTime is a web browser-based method for recording, approving, and submitting ti...

Time is organized on two levels: the shift and the job period. Shift - a block of time defined b...

Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...

Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...

  Support staff should record their time in real time. However, there are situations in which ...

**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...

There are two places where location services must be enabled for eTime to have access to your lo...

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...

If eTime is unable to get your location when you start or end a shift, you will be presented wit...

The job of the web approver in the circle of support ("circle approver") is to act as the super...

If a comment was added by staff on a shift, you can view them in two locations:  on the shift det...

  A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...

The 6 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holiday ...

Only support staff can delete their own shifts.  Only shifts marked as Draft and Returned to St...

eTime shifts with the following status that have not been modified in 30 days will be deleted. D...

In Person Face-to-Face Any service provided that directly involves the participant and support...

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...

Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...

Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...

A staff-side overlap occurs when a support staff's shift overlaps with one or more other shifts...

While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...

All staff should be using eTime at this point in time. If you are not yet using it, you are not ...

Shift A block of time defined by a start and stop time; this is analogous to the previous conce...

Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...

With all the information about EVV, there can be a lot to process. Here's what support staff and...

How is my data stored and transported? How is my location data used? What if I forget to clock ...

I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...

  Participants, staff, and jobs that are not eTime ready are indicated as such throughout the po...

  No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.

  Yes. For the time being, paper timesheets submitted by mail are still accepted.

  A scheduled training session has not been planned for eTime. Rather, documentation, videos, an...

  eTime Entry is the manual entry of each shift.  eTime Live provides a more app-like interface...

  Yes; your connection to eTime and the rest of the portal uses the https protocol, which encryp...

  No. eTime Entry and eTime Live are both modern portal based websites that you will access via ...

  Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line sh...

  No. Your existing portal login is adequate. If you are support staff, then you will automatica...

  Please send an email to websupport@issny.org with your name, email, phone number and role. Som...

  If you’ve forgotten your password, click the Forgot your password link on the login page (http...

  Support staff must enter and submit their own time. You cannot submit time on behalf of someon...

  No. Support staff must enter and submit their own time. You cannot submit time on behalf of so...

  Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Devel...

  If using eTime Live, you should be recording your time as you work. If instead you record you...

  See Method Options for information about each method and when to use each.

  eTime will include a list of all known acceptable technologies. If your technology is not incl...

Please refer to the page Requesting/Submitting Time Off.

Yes. You can save a shift as a draft and return to it later. To return to it later, staff can cl...

Support staff can make changes to a shift if it is a Draft, or if it has been returned to the st...

  If the staff is unable to enter their time for some reason, For the time being, they can still...

  If you are working a time frame spanning multiple days, as most notably happens when deliverin...

  Both the participant and the primary contact can review and approve time. In addition, any con...

  You will receive an email notification when a new shifts are ready for review. Job periods wit...

  You will receive an email notification when a shift has been returned for corrections. Job per...

  No. In order to meet Medicaid billing requirements, we are capturing separate electronic signa...

If, for some reason, the circle is unable to log in to the portal to review and approve the shift...

You can view all of your previous time under the "My Work" section in the main menu and use the p...

There are three ways for the circle to view a support staff's time. Through the My Staff Work pa...

  Shifts will always be available on the portal. However, you can download a copy of the shifts ...

  Not at this time. This is a future feature. We’ll update you with further details once this fe...

The submission deadlines for payment of eTime for each pay period are as follows: Submitted to c...

Yes. See Deleting a Shift for more information.

It is strongly recommended that support staff use eTime Live instead of eTime Entry. As of midn...

To see when and where a shift was paid, click the menu in the top right hand corner and select My...

Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...

The support staff's location data is recorded and used to verify their location at the participa...

When a mistake is made by forgetting to start or end a shift, take note of when you actually sho...

Any shifts not approved by the circle approver by the submission deadline will be pushed to be p...

The circle approver will see either the word Home or Community for the start location and for th...

The New York State Department of Health EVV API will receive the word Home or Community for the ...

If a support staff incorrectly submits time, the circle approver should return the shift to the ...

No.

Please contact your participant’s SD Coordinator to explore options that may be available.

Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately...

As the staff supervisor, the circle approver bears the responsibility of validating all aspects ...

 If you do not agree with the time or location collected or determined by eTime, you can request...

EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Med...

A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...

If support staff do not allow location services while using eTime Live, their shifts will not be...

If, after approving a shift for payment, the approver realizes that a mistake has been made, the...

Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTi...

  Attention all users! The portal now has some exciting changes. We’ve been working hard to i...

Shifts longer than 24 hours will now require the support staff and circle approver to each provid...

This release of eTime sees some big changes for staff. Below is a list of what is new. Brand n...

The following updates were made in this release of eTime. Increased the size of the geofence u...

As of midnight between 12/6/2020 and 12/7/2020, eTime Entry will no longer be available as an opt...

Introduction of the concept of the shift and the job period. Changed submission model to indiv...

Here's what's new and changed in this release of eTime: Added the Timesheet Live timer. Click ...

Updated 07/13/20.

Updated 06/18/20.

Enabling Location Services on Android  There are two different places that should be checked wh...

Google Chrome: First, navigate to Settings                 Scroll down to Privacy and select L...

First, navigate to the Apple menu in the top left corner and select Next, select Security & ...

System: From the Windows desktop, go to: Start and select the Settings from the lower-left pan...