Logo
Search Shelves Books
Info
Content
Book Navigation
  • eTime

  • eTime Guide

    • Overview

    • Navigating and Finding Shifts

    • Recording Time

    • Adding Events to a Shift

    • Editing Start and End Times

    • Creating and Submitting a Forgotten Shift

    • Enabling Location Services

    • Fixing Location Inaccuracies

    • Location Services Help

    • Reviewing A Shift

    • Viewing Shift Comments

    • Correcting a Shift

    • Requesting/Submitting Time Off

    • Deleting a Shift

    • Auto-Deleted eTime Shifts

    • Method Options

    • Recording a Virtual Face to Face Shift

    • Data Validation

    • Special Cases

    • Staff-Side Overlaps

    • Circle-Side Overlaps

    • Tips for Preventing and Solving Common Issues

    • Shift Approval Reminder Emails

    • Glossary of Terms

    • Glossary of eTime Icons

  • EVV

    • EVV Keynote

    • EVV Takeaways for Staff and Circle

    • EVV FAQ

    • Example User Stories

  • eTime FAQ

    • Am I eTime Ready?

    • Can I delete a shift?

    • Can I enter eTime shifts for my staff?

    • Can I make changes to a shift?

    • Can I save a shift and come back to finish it later?

    • Can I still submit paper timesheets by mail?

    • Can I (support staff) assist the participant in approving my time?

    • Can I upload mileage reimbursement via eTime?

    • Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?

    • Do I need to request access to eTime?

    • How can I get copies of eTime/time for my records?

    • How can I set up a portal account for me or someone else?

    • How can I view my previously worked shifts? (Support staff)

    • How can I view my staff’s previous time? (Participant and Circle)

    • How do I access eTime?

    • How do I enter my time if I’m working overnight?

    • How do I fix incorrectly submitted time?

    • How do I know if I have time to correct? (Support Staff)

    • How do I know if I have time to review? (Participant & Circle)

    • How do I know that I have been paid? (Support Staff)

    • How do I submit/enter Time Off/PTO?

    • How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?

    • How does Non Face to Face work with EVV?

    • How is my data stored and transported?

    • How is my location data used?

    • How often do I need to record my time with eTime?

    • I’m having trouble logging in. Help.

    • I’m not sure which method to choose. What’s the difference?

    • I’m performing Virtual Face to Face support. What technologies may I use for service delivery?

    • I’m support staff. Can I just hand my device to a circle member for approval?

    • Is Virtual Face to Face EVV Required?

    • Should I use Entry or Live?

    • What do I do if one of my staff is unable to enter his/her time into eTime?

    • What do I do if the Circle is unable to review my eTime shifts?

    • What does it mean if the shift has an EVV Override Request?

    • What happens if I don’t allow location services?

    • What if an approver submits a mistake?

    • What if I accidentally clock in? Can I delete a shift?

    • What if I (circle approver) don’t agree with time or location information collected and determined by EVV?

    • What if I forget to clock in or clock out?

    • What if I (support staff) don’t agree with time or location information collected and determined by EVV?

    • What if my time isn't approved by the submission deadline?

    • What if the circle approver doesn’t have a device with which to approve time?

    • What is the difference between eTime Entry and eTime Live?

    • What kinds of staff/services can submit time with eTime?

    • When do my shifts need to be submitted and approved to get paid?

    • Who can enter and submit time?

    • Who can review and approve time?

    • Why Does the eTime Clock Not Match With the Clock on My Device?

    • Will eTime run in the background and drain my battery?

    • Will my personal data be secure in eTime?

    • Will the family be notified of my location when they approve my time?

    • Will there be training for eTime?

    • With whom else will my location information be shared?

  • What's New - Release Notes

    • Portal Update - My Work and My Staff Work 2023

    • Release 139 - 3/25/2021

    • eTime 1.6 - Released December 22, 2020

    • eTime 1.5.1 - Released December 10, 2020

    • NOTICE: eTime Entry is Going Away

    • eTime 1.5 - Released October 30, 2020

    • eTime Timesheet Live Early Access - Released July 31, 2020

    • Keynote - Timesheet Live

    • Keynote - eTime

  • Enabling Location Services Guide

    • Android (10)

    • iOS (14.2)

    • macOS

    • Windows 10

  • eTime Mileage and Expenses

    • Introduction to Mileage and Expenses in eTime

    • Adding Mileage in eTime - Support Staff

    • Adding an Expense in eTime - Support Staff

    • Correcting a Returned Shift - Support Staff

    • Reviewing Expenses and Mileage in eTime - Circle of Support

    • FAQ

    • Non-Drivers Cannot Submit Mileage

Books
eTime
eTime Mileage and Expe...

eTime Mileage and Expenses

Introduction to Mileage and Expenses in eTime

Mileage and Expenses in eTime There is plenty to learn about the Mileage and Expenses updates to...

Adding Mileage in eTime - Support Staff

Adding Mileage in eTime is simple. The most important thing is to make sure that you correctly no...

Adding an Expense in eTime - Support Staff

Adding an Expense is simple. The most important thing is to make sure that you provide the correc...

Correcting a Returned Shift - Support Staff

Correcting a Returned Shift is simple. The most important thing is to make sure that you address ...

Reviewing Expenses and Mileage in eTime - Circle of Support

The most important things to verify when it comes to Expenses & Mileage are these: Verify that (1...

FAQ

General Questions: Q: Where will I get these payments? A: Mileage and Expenses submitted via eT...

Non-Drivers Cannot Submit Mileage

If you are recognized in ISS' systems as being a non-driver, you will not have the option to subm...

Search Results

Clear Search
Details
Created 10 months ago by Chris Sykora
Updated 4 months ago by Elizabeth Lukan
Actions


Export
  • Contained Web File .html
  • PDF File .pdf
  • Plain Text File .txt
Back to top

Still need help? Email websupport@issny.org.

Proudly providing Fiscal Intermediary services throughout NYS