Circle-Side Overlaps

While reviewing a shift, a staff's time may overlap with time submitted by another staff. An overlap occurs when two or more support staff submit overlapping time for the same participant. Common reasons for this include trainings and circle of support meetings. In this case, the shift will have an indicator that overlaps exist. Overlaps must be resolved in order to approve a shift.

To review an overlap:

  1. Click Review Overlaps to view a summary of the overlapping shifts. Review the shifts and decide whether to allow the overlap.


  2. To approve the overlap, click Approve Overlap, select a reason and provide a description for approving the overlap. Note that clicking Approve Overlap will submit the shift to ISS.


  3. To reject an overlap, click Return Shift, select a reason and provide a description for returning the overlap. Note that clicking Return Shift will send the shift back to the support staff in order for them to make corrections.




Note: After approving an overlapping shift and submitting it to ISS, the shift will still display that an overlap exists and that it was approved.

Disclaimer: All names displayed in the above screen shots are fictional characters. No identification with actual persons (living or dead) is intended or should be inferred.