How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things.
Participants
Name Changes
The only way ISS can update a Participant's name is if the information has been updated with Medicaid first. Please contact your Self-Direction Coordinator. Once Medicaid is updated, your Self-Direction Coordinator will notify the correct ISS staff to get ISS' systems updated.
Address Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Email and Phone Number Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Circle of Support, Brokers, Care Managers, Vendors, Etc.
Name Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Address Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Email and Phone Number Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Support Staff
Name Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submit the Personnel Change Form to People Services at peopleservices@issny.org.
Please note that name changes require a copy of your new Social Security Card along with the completed form.
Address Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submit the Personnel Change Form to People Services at peopleservices@issny.org.
Email and Phone Number Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submit the Personnel Change Form to People Services at peopleservices@issny.org.
Updated 02/02/24.