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eTime shifts with the following status that have not been modified in 30 days will be deleted. Draft Returned by Circle Returned by ISS You can find these auto-deleted shifts by going to My Work and filtering to all Deleted shifts.  All deleted shifts appe...

If you have a corporate association that was submitted and approved, you will have permission to view your organization's My Expenses page. From the My Expenses page, click on the Viewing as: drop down menu and select the organization that you want to review....

Each month's expenses must be submitted to Accounts Payable within 30 days of the end of said month. Medicaid only allows ISS 90 days to receive, review, pay and bill for any claim. In an effort to meet Medicaid standards, we will be holding to the 30-day de...

ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Submission Form is more mobile friendly and mobile aware which means that it will look better on both a desktop, laptop, phone, and tablet.  It will also work better w...

  Created 05/22/24.

  Created 05/22/24.

One or more participants in the group shift is absent, how do I proceed? If the there are two or more participants available for the group shift, you can proceed with the available participants. When selecting participants for the shift, do not select absent ...

During a group shift one or more participants has to leave, what do I do? End the current group shift and start a new group shift with the remaining participants. If only one participant remains, end the group shift and start a new single shift.   Updated 0...

Participants in a group shift live in close proximity (for example in the same apartment complex) and they are doing an activity together in a communal area, which location do I select? If the communal area is within the geofence for all of the participants i...

Why is the shift I have already approved still showing as pending circle review in My Staff Work? Two reasons: It is still waiting for other circle approvers to review the shift.  In this case, the shift will be marked with a green checkmark. The shift was ...

If you are receiving an error message stating that 'portal.issny.org' is unsafe or you are being blocked from entering the site due to a possible security risk, rest assured that the ISS Portal is in fact safe. Below are examples of error messages that have be...

Mileage and Expenses in eTime There is plenty to learn about the Mileage and Expenses updates to eTime, but most of the information you need is covered in these videos. Please watch them: Video for Support Staff:   Video for the Circle of Support: The...

Adding Mileage in eTime is simple. The most important thing is to make sure that you correctly note your location, destination, support activity, and number of miles. The steps to this process are below: 1. Log into the Portal and open eTime 2. Start a shi...

Adding an Expense is simple. The most important thing is to make sure that you provide the correct documentation. The steps for this process are below: 1. Log into the Portal and open eTime 2. Start a shift 3. Input your information 4. Select your sh...

The most important things to verify when it comes to Expenses & Mileage are these: Verify that (1) Starting locations and destination make sense, (2) the activity makes sense, (3) the amount makes sense, (4) and that the provided documentation confirms the wri...

General Questions: Q: Where will I get these payments? A: Mileage and Expenses submitted via eTime will be paid bi-weekly with your payroll. Q: Since mileage and expenses are reimbursed on my paycheck, will they be taxed? A: No.  Mileage and expenses are n...

Correcting a Returned Shift is simple. The most important thing is to make sure that you address any comment made by the Circle. The steps for this process are below: 1. Log into the Portal and tap on the "Action Required" button 2. Tap into the shift whic...

In order to be reimbursed for Staff Activity Fees (SAF), an itemized receipt showing the date, amount, what was purchased, and proof of payment is required.  This can be one or more documents. Example of a meal receipt that is both an itemized receipt and pro...

In early November, we attended a Fiscal Intermediary Contract Webinar presented by OPWDD. As a result of the webinar, we chose to update our date of service definition. As of December 12, 2024, the date of service is defined as the date the Fiscal Intermediar...