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Broker Rates If an invoice is submitted with an incorrect broker rate, our team will correct the rate in our system and process payment using the correct rate in the approved budget we have on file. This change is intended to prevent delays and avoid the nee...

The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at the location that the staff said it was.  The distance noted (196 meters in the example screenshot below) is telling you where the staff’s device said it was. De...

Expense reimbursement payments (ePay) will show on your bank statement with the following Orig Co Name (Originating Company Name): Independent Supp   Created 02/19/26.  

If an approver gets a proxy error when they are trying to approve eTime shifts, this means that their device is taking too long to talk to our server. This can be caused by many things including a slow or unstable internet connection, the ISS Portal being bus...