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Self-Directed Service Termination/Transfer Form
This form is used as a communication and process coordination tool when Support Brokerage and/or Fiscal Intermediary (FI) services are terminating, changing, or transferring, and/or when a Participant is transferring between OPWDD Developmental Disabilities Re...
Self-Directed Service Termination/Transfer Form
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENTS. THESE REQUIREMENTS GOVERN THE DELIVERY OF MEDICAID FUNDED SERVICES. THE ISSNY QA/CC DEPARTMENT WORKS TO DETECT, PREVENT, AND AVOID FRAUD, WASTE, AND ABUSE. AL...
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
Emergency Room (ER) and Hospitalization Procedure for Support Staff
ISSNY Reporting and Investigations: Guidance for Participants and Families
Ask Kelly! Your Portal AI Assistant
ISS' Portal AI Assistant Kelly went live in April 2026. Kelly is ISS' chat bot and she is available 24/7 to answer your questions on the Portal. Who has access to Kelly? All Portal users have access to Kelly once they are logged in. How do you access Kelly...
Self-Directed Service Termination/Transfer Form
Accessing and Submitting Portal Forms
Accessing Portal Forms Via the Portal Forms are available on the Portal and located on the homepage upon login. They are accessible from the Forms widget. Click on the form you would like to submit, and it will open the form in a new window. Once the form is...
Submitting Monthly Summary Notes with ISS' AI Summary Helper
Monthly Summary Notes act as progress indicators of the work being done as part of a participant's Staff Action Plan. The MSN widget on the Portal home page shows any Monthly Summary Notes that are ready to be completed. The new MSN process brings the month'...
CAS and CANS Assessment Information
CAS (Coordinated Assessment System) and CANS (Child and Adolescent Needs and Strengths) are functional needs assessment tools used by the Office for People With Developmental Disabilities (OPWDD) to evaluate service eligibility, plan care, and determine approp...