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  Created 05/22/24.

  Created 05/22/24.

One or more participants in the group shift is absent, how do I proceed? If the there are two or more participants available for the group shift, you can proceed with the available participants. When selecting participants for the shift, do not select absent ...

During a group shift one or more participants has to leave, what do I do? End the current group shift and start a new group shift with the remaining participants. If only one participant remains, end the group shift and start a new single shift.   Updated 0...

Participants in a group shift live in close proximity (for example in the same apartment complex) and they are doing an activity together in a communal area, which location do I select? If the communal area is within the geofence for all of the participants i...

Why is the shift I have already approved still showing as pending circle review in My Staff Work? Two reasons: It is still waiting for other circle approvers to review the shift.  In this case, the shift will be marked with a green checkmark. The shift was ...

In order to be reimbursed for Staff Activity Fees (SAF), an itemized receipt showing the date, amount, what was purchased, and proof of payment is required.  This can be one or more documents. Example of a meal receipt that is both an itemized receipt and pro...

In early November, we attended a Fiscal Intermediary Contract Webinar presented by OPWDD. As a result of the webinar, we chose to update our date of service definition. As of December 12, 2024, the date of service is defined as the date the Fiscal Intermediar...

To streamline communications and reduce the frequency of class, membership, and service confirmation emails and calls, we’ve updated the Contract to Direct Bill and Contract to Direct Invoice process. Below is an outline of the updated procedure: Service or I...

You must have a U.S. issued Taxpayer Identification Number (TIN) and a U.S. bank in order to use ePay. Please discuss your international status with the Self-Direction Coordinator assigned to your case so that we can get you setup correctly and avoid unnecess...

If you are recognized in ISS' systems as being a non-driver, you will not have the option to submit mileage within eTime. You will not see the Add Mileage button. You can, of course, still submit expenses as needed with your shift via eTime. If you should...

To see what expenses you uploaded via the Portal, log in and go to your My Expenses page. On the My Expenses page, click the My Uploads tab on the right. The My Uploads page will load and display a list of the expenses you have uploaded via the Portal. ...

This guide reflects the SEMP Survey Updates from January/February 2025. Walk-Through Log into the ISS Portal. Click on “Go to SEMP Survey.” Click on the participant who you are completing SEMP surveys for. This brings up a list of completed (green) ...

  Created 04/18/25.

Reminders about eTime shifts requiring attention are sent to both staff and approvers as the payroll approval deadlines approach or pass. Emails are sent regardless of the date of the shift or the pay period in which it would be paid.  If a shift exists that ...

When viewing an Expense on your My Expenses page, you can click the check number. The My Payments page will open and show your payment information.   Created 10/21/25.  

The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at the location that the staff said it was.  The distance noted (196 meters in the example screenshot below) is telling you where the staff’s device said it was. De...