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Instructions Mark or circle on the diagram the location of the injury with the corresponding number(s) from the key on the left. Body Check Diagram (PDF) Updated 04/14/26.

According to OPWDD, choking occurs when a person’s airway becomes blocked by food or other objects, or when liquid enters the airway during swallowing.  It is very important that people remain aware of choking hazards, and know how to prevent choking, as well ...

As per OPWDD, there are 4 Categories and 26 Classifications of Incidents Requiring Reporting. When referring to the OPWDD Categories/Classifications chart, please note that ISSNY is a voluntary-operated and noncertified service provider. OPWDD Categories/Cla...

This OPWDD brochure provides details on the Self-Direction service model and is a great resource for participants, families, etc. to utilize, along with accessing the state's dedicated Self-Direction page on their website at http://www.opwdd.ny.gov/selfdirecti...

Please complete a Preliminary Witness Statement and provide a detailed description of the incident that you observed or what was reported to you.  This should include dates, times and names. Please note that if you remember additional information after comple...

*NOTE:  In the event that an ISSNY participant is transported via ambulance, ISSNY staff is required to follow the participant to the hospital in order to provide support. ISSNY staff is also required to report any hospitalization to the participant’s Circle o...

Can a participant, parent, and/or designee choose not to have ISSNY investigate? Unfortunately, no because of the 14 NYCRR Part 624/625 regulation; Art 11 of Social Services Law, Art 20 of Executive Law, and MHL 16.34. Can a participant, parent, and/or desig...

(Adapted from the OPWDD Self-Direction Guidance for Providers, 3/10/2022) What is Self-Direction? Self-Determination is the philosophy that all people have the freedom to develop their own life plan. Self-Direction is based on the underlying principles of se...

Adapted from NYS Justice Center Reporting and Investigations: Guidance for Individuals and Families https://www.justicecenter.ny.gov/investigations-guidance-individuals-and-families https://opwdd.ny.gov/part-624-part-625-handbook All ISSNY support staff rec...

This form is used as a communication and process coordination tool when Support Brokerage and/or Fiscal Intermediary (FI) services are terminating, changing, or transferring, and/or when a Participant is transferring between OPWDD Developmental Disabilities Re...

ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENTS. THESE REQUIREMENTS GOVERN THE DELIVERY OF MEDICAID FUNDED SERVICES. THE ISSNY QA/CC DEPARTMENT WORKS TO DETECT, PREVENT, AND AVOID FRAUD, WASTE, AND ABUSE. AL...

ISS' Portal AI Assistant Kelly went live in April 2026.  Kelly is ISS' chat bot and she is available 24/7 to answer your questions on the Portal. Who has access to Kelly? All Portal users have access to Kelly once they are logged in. How do you access Kelly...