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The circle approver will see either the word Home or Community for the start location and for the end location. They will also see if the support staff has requested to override the Home/Community determination made by eTime. The circle approver will not, how...

The New York State Department of Health EVV API will receive the word Home or Community for the start and end of each verified, billable shift. ISS may review EVV location override requests to improve our eTime location determinations.

If a support staff incorrectly submits time, the circle approver should return the shift to the support staff for corrections. See the user story "Making an Adjustment: Forgot to Clock Out". If the circle approver approves a shift and later realizes this wa...

No.

Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately false shift, as there is no way to go back and capture that time and location after it occurs. If you accidentally clock in, simply end the shift and then delete...

Step By Step Instructions Logging in is a simple 3 step process. In order to start, you’ll need to go to the ISS Portal website. On your device’s web browser, go to the address bar and type in “portal.issny.org” or click on the link here: https://portal.iss...

Please contact your participant’s SD Coordinator to explore options that may be available.

As the staff supervisor, the circle approver bears the responsibility of validating all aspects of the shift. If something looks wrong with the start or end time, or the start or end location, the approver should return the shift to staff with a note about th...

 If you do not agree with the time or location collected or determined by eTime, you can request an EVV Override for start time, end time, start location, and/or end location. See the user stories "Making an Adjustment."

EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Medicaid, it does not need to be electronically verified.

Reset password using "Forgot your password?": On the Portal login page, click Forgot your password? underneath the Login button. Enter the email address on file with ISS and click Submit. Instructions will be sent to the email address you provide. Make su...

A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. There is therefore no need to verify a location, and consequently, the staff's location is not requested or used at any point.

If support staff do not allow location services while using eTime Live, their shifts will not be EVV Verified, and will therefore not be billable to Medicaid. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill fo...

If, after approving a shift for payment, the approver realizes that a mistake has been made, they should contact the ISS Payroll Department. If the shift has not yet been paid, the Payroll Department may be able to send the shift back to staff for correction....

  Updated 10/31/25.  

Updated 2/13/2024    

Updated 2/13/2024

Updated 2/13/2024