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Keynote - eTime
Updated 10/31/25.
Am I eTime Ready?
Participants, staff, and jobs that are not eTime ready are indicated as such throughout the portal. Jobs that are NOT eTime ready are correlated with a Staff Action Plan and/or Timesheets that are not yet completed (“Timesheets” here refers to the list of a...
Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?
No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.
Can I still submit paper timesheets by mail?
Yes. For the time being, paper timesheets submitted by mail are still accepted.
Will there be training for eTime?
A scheduled training session has not been planned for eTime. Rather, documentation, videos, and inline help has been provided throughout the eTime interface.
What is the difference between eTime Entry and eTime Live?
eTime Entry is the manual entry of each shift. eTime Live provides a more app-like interface, allowing you to “punch” in and out rather than manually typing in dates and times. eTime Live allows you to record your time directly in the portal, in real time...
Will my personal data be secure in eTime?
Yes; your connection to eTime and the rest of the portal uses the https protocol, which encrypts the connection between you and the portal. The data you enter into the portal is stored securely and encrypted.
Will eTime run in the background and drain my battery?
No. eTime Entry and eTime Live are both modern portal based websites that you will access via your desktop or mobile browser. Nothing about eTime Entry or eTime Live will be actively accessing your device when not in use. If you remain concerned about batte...
How do I access eTime?
Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line shift and to view all time.
Do I need to request access to eTime?
No. Your existing portal login is adequate. If you are support staff, then you will automatically have access to eTime for use with your active jobs. If you are a primary contact, participant, or circle approver, you will automatically have access to approv...
How can I set up a portal account for me or someone else?
Please send an email to websupport@issny.org with your name, email, phone number and role. Someone will get back to you promptly.
I’m having trouble logging in. Help.
If you’ve forgotten your password, click the Forgot your password link on the login page (https://portal.issny.org/forgot.php) to reset it. If you’ve forgotten your login email, contact ISS at websupport@issny.org.
Who can enter and submit time?
Support staff must enter and submit their own time. You cannot submit time on behalf of someone else. The electronic signature on the time is linked directly to the currently logged in portal user. This provides security to the staff, the circle, and ISS, a...
Can I enter eTime shifts for my staff?
No. Support staff must enter and submit their own time. You cannot submit time on behalf of someone else. The electronic signature on the shift is linked directly to the portal user that is currently logged in. This provides security to the staff, the circl...
What kinds of staff/services can submit time with eTime?
Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Developer), and Respite. Brokerage, IDGS Paid Neighbor, and IDGS Staffing Support are currently not supported by eTime.
How often do I need to record my time with eTime?
If using eTime Live, you should be recording your time as you work. If instead you record your time manually with eTime Entry, you should record your time as close to the time of service as possible. As of midnight 12/6/2020 you must use eTime Live and pu...
I’m not sure which method to choose. What’s the difference?
See Method Options for information about each method and when to use each.
I’m performing Virtual Face to Face support. What technologies may I use for service delivery?
eTime will include a list of all known acceptable technologies. If your technology is not included in that list, please contact your SDC to make sure the method of delivery is acceptable. If the SDC agrees that the method is acceptable, you may use the Othe...
How do I submit/enter Time Off/PTO?
Please refer to the page Requesting/Submitting Time Off.
Can I save a shift and come back to finish it later?
Yes. You can save a shift as a draft and return to it later. To return to it later, staff can click "My Work" in the main menu and they can find it under the "Shifts" Tab. Disclaimer: All names displayed in the above screen shots are fictional charact...