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Ask Kelly! Your Portal AI Assistant

ask_kelly_portal-button.pngISS' Portal AI Assistant, Kelly, went live in April 2026.  Kelly is ISS' chat bot and she is available 24/7 to answer your questions on the Portal.

Who has access to Kelly?

All Portal users have access to Kelly once they are logged in.

How do you access Kelly?

Kelly is located on the bottom right of the Portal's footer.  Kelly will show after you have logged in and is on all pages except those where she would block what you need to process on the screen such as the eTime shift screens and the expense upload form.

ask_kelly_portal-01.pngHow does it work?

Just click on the Ask Kelly! button and the chat window will open.

ask_kelly_portal-02.png

Do you have an example?

Where does Kelly get her answers?

Kelly answers only from the ISS Help Website located at https://help.issny.org/shelves/portal.

What do I do if Kelly doesn't answer my question?

While AI is pushing the boundaries of what we can do with technology and ISS continues to develop tools using AI, people remain at the center of what we do.  You can always reach out to your assigned Self-Direction Coordinator.  If you are staff, you can also contact the Staff Support Liaison at staffsupport@issny.org.

Created 04/22/26.

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