How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things.
Participants
Name Changes
The only way ISS can update a Participant's name is if the information has been updated with Medicaid first. Please contact your Self-Direction Coordinator once Medicaid is updated. They will notify the correct ISS staff to get ISS' systems updated.
Address Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Email and Phone Number Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Multi-Factor Authentication / OTP Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/portal-basics/page/multi-factor-authentication for instructions on how to do this.
Please remember to also update ISS of any change in your email address or cell phone if what you use to receive the one-time passcode (OTP) is also what ISS has on file as your contact information.
Taxpayer and Banking Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/electronic-payments for instructions on how to do this.
Circle of Support, Brokers, Care Managers, Vendors, Etc.
Name Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Address Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Email and Phone Number Changes
Please contact your Self-Direction Coordinator. They will notify the correct ISS staff to get ISS' systems updated.
Multi-Factor Authentication / OTP Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/portal-basics/page/multi-factor-authentication for instructions on how to do this.
Please remember to also update ISS of any change in your email address or cell phone if what you use to receive the one-time passcode (OTP) is also what ISS has on file as your contact information.
Taxpayer and Banking Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/electronic-payments for instructions on how to do this.
Support Staff
Name Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submitdownload the Personnel Change Form, complete it, and submit it to People Services at peopleservices@issny.org.
Please note that name changes require a copy of your new Social Security Card along with the completed form.
Address Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submitdownload the Personnel Change Form, complete it, and submit it to People Services at peopleservices@issny.org.
Email and Phone Number Changes
Please visit the forms page at https://www.issny.org/forms/, download, complete, and submitdownload the Personnel Change Form, complete it, and submit it to People Services at peopleservices@issny.org.
Multi-Factor Authentication / OTP Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/portal-basics/page/multi-factor-authentication for instructions on how to do this.
Please remember to also update ISS of any change in your email address or cell phone if what you use to receive the one-time passcode (OTP) is also what ISS has on file as your contact information.
Taxpayer and Banking Information
You need to maintain this information yourself on the ISS Portal. Visit https://help.issny.org/books/electronic-payments for instructions on how to do this.
Payroll Direct Deposit Banking Information
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Updated 02/02/24.