Multi-factor authentication is used on the portal to increase security and help protect your data. After entering your username and password, you will be sent a one-time passcode to enter in order to log in.
Setting Initial Multi-Factor Authentication Preferences
For existing users who have not set their multi-factor authentication preferences, upon login you will be required to specify those preferences by providing an email address and/or a phone number capable of receiving text messages, and indicate which of those two methods, email or text, is preferred. After specifying these preferences, a one-time passcode will be sent via the preferred method to continue logging in.
New users to the portal will be required to specify their multi-factor authentication preferences upon initial login as part of the process to reset the initial temporary password. After providing an email address and/or phone number capable of receiving text messages, indicating the preferred authentication method, and entering a new password, a one-time passcode will be sent via the preferred method to continue logging in.
Editing Multi-Factor Authentication Preferences
To edit your existing multi-factor authentication preferences:
The one-time passcode isn't working.
- Only the most recently sent code is valid. This means that if you trigger a code to be resent, whether by the same or different method, any previously received codes will not work. If you are still experiencing issues, contact firstname.lastname@example.org.
I didn't receive the one-time passcode.
- It may take up to a minute to receive the passcode. If you still haven't received it, you can click Resend Code to resend a new code using the same method. To receive a code using an alternate method, click Email the Code or Text the Code.
- Users can resend the code up to 10 times in a 10 minute window. After reaching that limit, they must wait 10 minutes before they can request a new code. The 10 minute window is reset after each successful login.