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Please contact your participant’s SD Coordinator to explore options that may be available.

As the staff supervisor, the circle approver bears the responsibility of validating all aspects of the shift. If something looks wrong with the start or end time, or the start or end location, the approver should return the shift to staff with a note about th...

 If you do not agree with the time or location collected or determined by eTime, you can request an EVV Override for start time, end time, start location, and/or end location. See the user stories "Making an Adjustment."

EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Medicaid, it does not need to be electronically verified.

Reset password using "Forgot your password?": On the Portal login page, click Forgot your password? underneath the Login button. Enter the email address on file with ISS and click Submit. Instructions will be sent to the email address you provide. Make su...

A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. There is therefore no need to verify a location, and consequently, the staff's location is not requested or used at any point.

If support staff do not allow location services while using eTime Live, their shifts will not be EVV Verified, and will therefore not be billable to Medicaid. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill fo...

If, after approving a shift for payment, the approver realizes that a mistake has been made, they should contact the ISS Payroll Department. If the shift has not yet been paid, the Payroll Department may be able to send the shift back to staff for correction....

  Updated 10/31/25.  

Updated 2/13/2024    

Updated 2/13/2024

Updated 2/13/2024

  Updated 10/31/25.  

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As of midnight between 12/6/2020 and 12/7/2020, eTime Entry will no longer be available as an option to record time for dates 12/7/2020 and beyond, with the exception of Time Off. eTime Entry will remain available to enter shifts occurring prior to 12/7/2020 u...

To view details for an employer:(1) Click My Employers from the navigation menu. (2) Select an employer. Note: An employer displays under the Inactive Employers section when no active jobs exist with you and that employer.    

This section contains basic status and contact information for the employer.

With all the information about EVV, there can be a lot to process. Here's what support staff and circle approvers should both take away. Support Staff Familiarize yourself with eTime Live and start using it on a regular basis. Come January 1, 2021, eTime L...

This section shows a list of your most recent expenses for the employer. • Select an expense to view its details.• Click View All » to view all of your expenses for the employer. • If you do not have any expenses for this employer, the Expenses section will ...

The Job Roles section shows your active and recently inactive job roles for the employer. • Select the tab for a job role to view its information and related timesheets.• Click Archived Roles to view your archived roles for the employer. Archived Job Roles ...