EVV Override Requests

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Support staff should record their time in real time. However, there are situations in which a staff person may need to change the start time, end time, start location, or end location. Examples include forgetting to clock in or clock out, or correcting eTime's evaluation of Home vs. Community. 

Upon ending a shift and filling out the shift details, staff will be presented with a time and location verification screen. (If the shift is not EVV Required, only the start and end times need to be confirmed.) To manually access this screen, click the Change button above the Start Time/End Time fields in eTime Live.

Overriding Time

Support staff can make adjustments to the start time and end time of up to 5 minutes without requiring the circle approver to explicitly approve the change. Time adjustments greater than 5 minutes will require the circle to explicitly approve the override request.

To request a change to start time or end time:

1. Click Change above the appropriate field.
2. Make the necessary change.
3. Provide a reason for the change.
4. To undo this change, click Revert above the field.
5. Click Confirm when done.

Overriding Location

The location can only be changed if eTime was able to get a valid geocode for the start or end of the shift. If a geocode was not collect, location will be listed as "Location not available" and you will not be able to modify it.

To request a change to start location or end location:

1. Click Change above the appropriate field.
2. Make the necessary change.
3. Provide a reason for the change. 
   • If you are changing the location from Community to Home, you must also supply the address. This helps ISS update their data to be more accurate.
4. To undo this change, click Revert above the field.
5. Click Confirm when done.

See more about EVV Override Requests in user story videos on adjustments.