FAQ

Mileage Questions:

Q: What if I forgot to add mileage during my shift?

A: You can add mileage at any point before the shift is submitted by tapping the 'Add Mileage' button.

Q: What criteria do I need to meet so that my mileage is covered?

A: Three things: (1) The vehicle a Support Staff member uses for a trip must be ownedprovided by that sameSupport member.Staff. (2) The end-destination of a trip cannot be a location that the State provides funds to travel to such as a Hospital or Courthouse. (3) The miles marked for reimbursement must only be miles driven during a shift, not miles driven to / from a shift.

Q: Should I enter the mileage for a round-trip together?

A: No. Track the mileage of each leg of a trip separately.

Q: Can I submit mileage if the vehicle I drove was provided by the Circle?

A: No.

Expense Questions:

Q: What if I forgot to add an expense during my shift?

A: You can add an expense at any point before the shift is submitted by tapping the 'Add Expense' button.

Q: What criteria do I need to meet so that my Expense is covered?

A: Two things: (1)  Expenses must be submitted with supporting documentation. (2) The supporting documentation must demonstrate the proof of payment, and an itemized receipt must be included.

Q: Can I submit multiple expenses all together?

A: No. Expenses should be submitted individually with individual documentation.

Q: Can I be reimbursed for my telephone bill, electric bill, or other things?

A: No. You can only be reimbursed for expenses that occurred during the shift which are related to the shift.

Q: What does it mean if I see a "Missing Budget" indicator?

A: This just means that the participant in question does not have the budget line to cover a certain expense. You can still submit your shift, but some expenses may not be covered.