FAQ

Returned Shift Questions:

Q: What if my shift is returned?

A: A comment

Expenses, Mileage, and shift are all one unit. They have to be submitted together. - If the shift is returned because of a problem with mileage / expense the problem needs to be addressed and the shift needs to be resubmitted.

Mileage Questions:

Q: What if I forgot to add mileage during my shift?

A: You can add mileage at any point before the shift is submitted by tapping the 'Add Mileage' button. If the shift is already submitted you will need to submit the Mileage manually.

Q: What criteria do I need to meet so that my mileage is covered?

A: Three things: (1) The vehicle a Support Staff member uses for a trip must be provided by that Support Staff. (2) The end-destination of a trip cannot be a location that the State provides funds to travel to such as a Hospital or Courthouse. (3) The miles marked for reimbursement must only be miles driven during a shift, not miles driven to / from a shift.

Q: Should I enter the mileage for a round-trip together?

A: No. Track the mileage of each leg of a trip separately.

Q: Can I submit mileage if the vehicle I drove was provided by the Circle?

A: No.

Expense Questions:

Q: What if I forgot to add an expense during my shift?

A: You can add an expense at any point before the shift is submitted by tapping the 'Add Expense' button. If the shift is already submitted you will need to submit the Expense manually.

Q: What criteria do I need to meet so that my Expense is covered?

A: Two things: (1)  Expenses must be submitted with supporting documentation. (2) The supporting documentation must demonstrate the proof of payment, and an itemized receipt must be included.

Q: Can I submit multiple expenses all together?

A: No. Expenses should be submitted individually with individual documentation.

Q: Can I be reimbursed for my telephone bill, electric bill, or other things?

A: No. You can only be reimbursed for expenses that occurred during the shift which are related to the shift.

Q: What does it mean if I see a "Missing Budget" indicator?

A: This just means that the participant in question does not have the budget line to cover a certain expense. You can still submit your shift, but some expenses may not be covered.