Portal Best Practices
We hope the tips below help.
Logging In and Logging Off
The Portal is only accessible through your web browser. Please go to https://portal.issny.org/ on your phones web browser to find the login page for the portal.
https://help.issny.org/books/security/page/multi-factor-authentication-f45
We don't recommend that you leave your browser tab open in order to avoid loggin in.
Bookmarks and Favorites
We do not recommend bookmarking any Portal page except for the home page which is https://portal.issny.org/. Make sure you set your bookmark before you log in.
Matt's explanation to 5 year olds!
Clearing Cookies, History, and Cache
It is very important to routinely clear the cookies, history and cache to avoid running into problems. We recommend that you know how to clear cookies, history and cache from the browser you are using.
Here’s the instructions on how to clear cookies from iPhone and Chrome:
iPhones:
https://support.apple.com/en-us/HT201265
Androids
https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DAndroid
Web Browsers:
https://support.google.com/chrome/answer/95647?p=rl_error&hl=en&visit_id=637729269701255217-2377492424&rd=1
Backup Browser and Device
We recommend that you always have a backup browser and device should you run into problems with one or the other. Plan for this in case your primary browser/device fails.
Help Website Link
We recommend you save helpful documents and links, and be sure to bookmark the ISS help website, so it's there when you need it. This is always handy when you need to trouble shoot.
Please see our help website for a complete guide on the Portal and how to submit shifts: https://help.issny.org/books/etime. Be sure to save the links pertaining to your needs.
Still need help?
Always remember to check the help site
Email websupport@issny.org when all else fails. We will answer you within 1 to 2 business days.
If you do decide to leave a voice message, please be aware, we may not get to it right away and you will not receive a call back. All issues and concerns are addressed via email.
If you do email web support be specific in your description with as much detail regarding the problem, issue or concern as possible.
The more detail you provide, the quicker we can respond and assist you in a resolution.