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Contract to Direct Bill and Contract to Direct Invoice Process
To streamline communications and reduce the frequency of class, membership, and service confirmation emails and calls, we’ve updated the Contract to Direct Bill and Contract to Direct Invoice process. Below is an outline of the updated procedure: Service or I...
International / Non-U.S. Residents and Banks
You must have a U.S. issued Taxpayer Identification Number (TIN) and a U.S. bank in order to use ePay. Please discuss your international status with the Self-Direction Coordinator assigned to your case so that we can get you setup correctly and avoid unnecess...
Expense Submission Form 1.5 Updates Effective 03/07/25
Expense Type Selection You can now select your expense type from visual tiles instead of a drop-down list. Once an expense type is selected, you will be able to fill out the rest of the form. Payee Selection You can now directly select the payee from a dr...
Non-Drivers Cannot Submit Mileage
If you are recognized in ISS' systems as being a non-driver, you will not have the option to submit mileage within eTime. You will not see the Add Mileage button. You can, of course, still submit expenses as needed with your shift via eTime. If you should...
Viewing Your Expense Submissions
To see what expenses you uploaded via the Portal, log in and go to your My Expenses page. On the My Expenses page, click the My Uploads tab on the right. The My Uploads page will load and display a list of the expenses you have uploaded via the Portal. ...
SEMP Survey User Guide
This guide reflects the SEMP Survey Updates from January/February 2025. Walk-Through Log into the ISS Portal. Click on “Go to SEMP Survey.” Click on the participant who you are completing SEMP surveys for. This brings up a list of completed (green) ...
SEMP Survey Video Tutorial
Created 04/18/25.
Shift Approval Reminder Emails
Reminders about eTime shifts requiring attention are sent to both staff and approvers as the payroll approval deadlines approach or pass. Emails are sent regardless of the date of the shift or the pay period in which it would be paid. If a shift exists that ...
Participant Portal v1.1 - Web Budget Summaries Quick Start Guide
Created 5/11/2018 Introduction Welcome to Participant Portal v1.1 with new web-based Budget Summaries! Highlights of what's new: Summaries are now updated nightly. There is no need to wait until Monday for a new summary. Amounts on the summary are accurat...
Staff Action Plan Character Limits
Below are the character limits for each field, organized by section of the Staff Action Plan. Exceeding these limits will cause an error. Outcomes POMs Valued Outcome: 500My Goal: 500Provider Assigned Goal: 500Staff will...: 65,535 Plan Safeguards G...
Why Does the eTime Clock Not Match With the Clock on My Device?
The dates and times used on the Portal are the system time of the server, not an individual person's device. This is intentional in order to maintain the integrity of the information. Created 09/03/25.
My Expenses Page - Link to Payments
When viewing an Expense on your My Expenses page, you can click the check number. The My Payments page will open and show your payment information. Created 10/21/25.
Broker Invoicing
Broker Rates If an invoice is submitted with an incorrect broker rate, our team will correct the rate in our system and process payment using the correct rate in the approved budget we have on file. This change is intended to prevent delays and avoid the nee...
What does it mean if the shift has an EVV Override Request?
The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at the location that the staff said it was. The distance noted (196 meters in the example screenshot below) is telling you where the staff’s device said it was. De...