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Why is the shift I have already approved still showing as pending circle review in My Staff Work? Two reasons: It is still waiting for other circle approvers to review the shift.  In this case, the shift will be marked with a green checkmark. The shift was ...

If you are receiving an error message stating that 'portal.issny.org' is unsafe or you are being blocked from entering the site due to a possible security risk, rest assured that the ISS Portal is in fact safe. Below are examples of error messages that have be...

Mileage and Expenses in eTime There is plenty to learn about the Mileage and Expenses updates to eTime, but most of the information you need is covered in these videos. Please watch them: Video for Support Staff:   Video for the Circle of Support: The...

Adding Mileage in eTime is simple. The most important thing is to make sure that you correctly note your location, destination, support activity, and number of miles. The steps to this process are below: 1. Log into the Portal and open eTime 2. Start a shi...

Adding an Expense is simple. The most important thing is to make sure that you provide the correct documentation. The steps for this process are below: 1. Log into the Portal and open eTime 2. Start a shift 3. Input your information 4. Select your sh...

The most important things to verify when it comes to Expenses & Mileage are these: Verify that (1) Starting locations and destination make sense, (2) the activity makes sense, (3) the amount makes sense, (4) and that the provided documentation confirms the wri...

General Questions: Q: Where will I get these payments? A: Mileage and Expenses submitted via eTime will be paid bi-weekly with your payroll. Q: Since mileage and expenses are reimbursed on my paycheck, will they be taxed? A: No.  Mileage and expenses are n...

Correcting a Returned Shift is simple. The most important thing is to make sure that you address any comment made by the Circle. The steps for this process are below: 1. Log into the Portal and tap on the "Action Required" button 2. Tap into the shift whic...

In order to be reimbursed for Staff Activity Fees (SAF), an itemized receipt showing the date, amount, what was purchased, and proof of payment is required.  This can be one or more documents. Example of a meal receipt that is both an itemized receipt and pro...

In early November, we attended a Fiscal Intermediary Contract Webinar presented by OPWDD. As a result of the webinar, we chose to update our date of service definition. As of December 12, 2024, the date of service is defined as the date the Fiscal Intermediar...

To streamline communications and reduce the frequency of class, membership, and service confirmation emails and calls, we’ve updated the Contract to Direct Bill and Contract to Direct Invoice process. Below is an outline of the updated procedure: Service or I...

You must have a U.S. issued Taxpayer Identification Number (TIN) and a U.S. bank in order to use ePay. Please discuss your international status with the Self-Direction Coordinator assigned to your case so that we can get you setup correctly and avoid unnecess...

Expense Type Selection You can now select your expense type from visual tiles instead of a drop-down list. Once an expense type is selected, you will be able to fill out the rest of the form. Payee Selection You can now directly select the payee from a dr...

If you are recognized in ISS' systems as being a non-driver, you will not have the option to submit mileage within eTime. You will not see the Add Mileage button. You can, of course, still submit expenses as needed with your shift via eTime. If you should...

To see what expenses you uploaded via the Portal, log in and go to your My Expenses page. On the My Expenses page, click the My Uploads tab on the right. The My Uploads page will load and display a list of the expenses you have uploaded via the Portal. ...

This guide reflects the SEMP Survey Updates from January/February 2025. Walk-Through Log into the ISS Portal. Click on “Go to SEMP Survey.” Click on the participant who you are completing SEMP surveys for. This brings up a list of completed (green) ...

  Created 04/18/25.

Reminders about eTime shifts requiring attention are sent to both staff and approvers as the payroll approval deadlines approach or pass. Emails are sent regardless of the date of the shift or the pay period in which it would be paid.  If a shift exists that ...