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The submission deadlines for payment of eTime for each pay period are as follows: Submitted to circle by 11:59 PM on the Monday after the pay period endsApproved by circle by 11:59 PM on the Wednesday after the pay period endsFinal deadline for approval is 12...

Yes. See Deleting a Shift for more information.

  Here's what's new and changed in this release of eTime: Added the Timesheet Live timer. Click here to learn more. Added the Today's Time widget on the home page for Support Staff. This allow you to access the timer while on desktop. Added the In-progre...

Now that we've released our MSN AI Summary Helper, how you view MSNs will be changing.  We will update this help document when that happens. Monthly Summary Notes show under the Plan Docs tab in the Documents section of a participant. From the home page, ...

We have released a new MSN AI Summary Helper!  Visit Submitting Monthly Summary Notes with ISS' AI Summary Helper for more information.  We'll be leaving the old MSN feature online for now. A Monthly Summary Note must be submitted for each Budget Group (ComHa...

General Questions What are Monthly Summary Notes? Monthly Summary Notes act as progress indicators of the work being done as part of the participant's Staff Action Plan. Why are Monthly Summary Notes required? Monthly Summary Notes are part of the feedback...

Events are explicitly recorded timeframes within a shift. Events within a shift must be recorded because they effect what can be billed to Medicaid. They can be added to shifts of most job and method types. There is no limit to the number of events that can ...

Introduction of the concept of the shift and the job period. Changed submission model to individual shifts rather than entire timesheets Made the method options available for a shift easier to understand Added the ability to add sub-events to a shift Add...

Shift A block of time defined by a start and stop time; this is analogous to the previous concept of a line on a timesheet. Job Period A dynamic collection of all shifts falling within a specific date range (pay period) that all belong to the same participa...

A staff-side overlap occurs when a support staff's shift overlaps with one or more other shifts that he/she has previously submitted. An overlapping shift must be resolved before it can be submitted.  Overlap testing is only run against shifts that have alr...

It is strongly recommended that support staff use eTime Live instead of eTime Entry. As of midnight 12/6/2020 you must use eTime Live and punch in and out for each shift's start and end. eTime Entry will no longer be an option for dates 12/7 and beyond excep...

How is my data stored and transported? How is my location data used? What if I forget to clock in/clock out? What if my time isn’t approved by the submission deadline? Will the family be notified of my location when they approve my time? With whom else wi...

I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, make note of when you should have started or ended the shift, and then perform that action as soon as possible. In other words, start your shift as soon as you reme...

Your data is both transmitted and stored using commercial grade encryption. ISS complies with all PHI and PII expectations as a Medicaid biller and as a HIPAA covered entity.

The support staff's location data is recorded and used to verify their location at the participant's home when selecting Home during a shift. Only the word "HOME" is sent to the New York State Department of Health EVV API. Your specific location information i...

When a mistake is made by forgetting to start or end a shift, take note of when you actually should have started or ended your shift, and then perform that action as soon as you can. In other words, start your shift as soon as you remember, or end your shift ...

Any shifts not approved by the circle approver by the submission deadline will be pushed to be paid the following pay period.