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16 total results found

Inviting New Participants and their Circle of Support to the Portal

Portal Basics

Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...

Inviting New Brokers to the Portal

Broker Resources

Inviting New Participants and their Circle of Support to the Portal

Participant and Circle Resources

Portal Best Practices

Portal Basics

We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...

Update Contact Info on UKG

Support Staff Resources UKG (Formerly UltiPro)

Updated 05/10/22. To update any of your contact information on UKG (formerly UltiPro), please em...

Housing Subsidy Changes Effective 11/01/22

Participant and Circle Resources Budget Summaries

The following describes how the budget line of Housing Subsidy and the new Housing section of the...

Class Review and Approval

Participant and Circle Resources

Things to Note for Class Approval: Class review and approval process can take up to 30 days from...

Job Seekers (Resumes for Participants and Circles)

Participant and Circle Resources

Beginning Monday, April 24, 2023, we will no longer be sending out resume and job posting eblasts...

Job Seekers (for New Applicants and Current Support Staff)

Support Staff Resources

Electronic Payments Enrollment Steps

Electronic Payments

Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expe...

Tax Information Form Error - Duplicate TIN Matching Request

Electronic Payments Tax and ePay Forms - Possible Errors an...

The IRS defines TIN as Taxpayer Identification Numbers.  TINs are either an individual's Social...

Electronic Payments User Information Security

Electronic Payments

ISS takes data security very seriously.  Our system is built using industry standards in data sec...

Tax Information Form Error - Daily Limit

Electronic Payments Tax and ePay Forms - Possible Errors an...

ISS is only allowed a certain number of requests per day across all our users.  Therefore we ha...

How to Update your Contact Information

Portal Basics

It is very important to update your information with ISS when you have a change.  The information...

Viewing Shift Comments

eTime eTime Guide

If a comment was added by staff on a shift, you can view them in two locations:  on the shift det...

Electronic Payment Setup Form Message - Possible Processing Delay

Electronic Payments Tax and ePay Forms - Possible Errors an...

Possible Processing DelayAn E-Pay processing attempt did not succeed.  The system will auto retry...