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Inviting New Participants and their Circle of Support to the Portal
Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. D...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participa...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Tax Information Form Error - Duplicate TIN Matching Request
The IRS defines TIN as Taxpayer Identification Numbers. TINs are either an individual's Social...
Inviting New Brokers to the Portal
Electronic Payments Enrollment Steps
Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expe...
Job Seekers (for New Applicants and Current Support Staff)
Job Seekers (Resumes for Participants and Circles)
Beginning Monday, April 24, 2023, we will no longer be sending out resume and job posting eblasts...
Class Review and Approval
Things to Note for Class Approval: Class review and approval process can take up to 30 days from...
Housing Subsidy Changes Effective 11/01/22
The following describes how the budget line of Housing Subsidy and the new Housing section of the...
Update Contact Info on UKG
Updated 05/10/22. To update any of your contact information on UKG (formerly UltiPro), please em...
Portal Best Practices
We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...
Inviting New Participants and their Circle of Support to the Portal
Expense Submission Form Changes Effective 09/12/24
ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Subm...