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Inviting New Participants and their Circle of Support to the Portal
Hello Participants and Circle of Support! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login. Each participant ...
Inviting New Brokers to the Portal
Inviting New Participants and their Circle of Support to the Portal
Portal Best Practices
We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive our emails successfully, please make sure to set websupport@issny.org or the entire domain @issny.org as a Preferred Sender (sometimes called safe sender or white...
Update Contact Info on UKG
Updated 05/10/22. To update any of your contact information on UKG (formerly UltiPro), please email peopleservices@issny.org with your full name, what is being changed, and what it should now be. For legal name changes, you must provide a copy of your new So...
Housing Subsidy Changes Effective 11/01/22
The following describes how the budget line of Housing Subsidy and the new Housing section of the Budget Summary display for participants who have a budget template version "10/01/2022" or later and are approved for a Housing Subsidy. With this budget templat...
Class Review and Approval
Things to Note for Class Approval: Class review and approval process can take up to 30 days from time of request. It is recommended that Classes are submitted for approval prior to paying for services/attending classes. If a class provider is also providing...
Job Seekers (Resumes for Participants and Circles)
Beginning Monday, April 24, 2023, we will no longer be sending out resume and job posting eblasts through Constant Contact. Instead, resumes will be available through our website at https://www.issny.org/job-seekers/ on a password-protected page. On the Job S...
Job Seekers (for New Applicants and Current Support Staff)
Electronic Payments Enrollment Steps
Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expense reimbursements only and should not be confused with Support Staff payroll via check or direct deposit. Enrollment in Electronic Payments is mandatory. Log in...
Tax Information Form Error - Duplicate TIN Matching Request
The IRS defines TIN as Taxpayer Identification Numbers. TINs are either an individual's Social Security Number (SSN) or an organization's Employer Identification Number (EIN). The IRS defines a "duplicate" as either attempts with exactly the same TIN, or e...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data security. While ISS' system is not obligated to be PCI compliant, all taxpayer and banking information is handled and stored in a PCI compliant manner. This include...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we had to limit how many attempts each user is allowed. If you get this error, you have reached that limit. If that occurs, you will have to return in 24 hours and tr...
How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things. Participants Name...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift details screen and on the Print/Download PDF. Shift Details Screen If a comment was added, the Shift Comments section will display. Click the plus sign on the righ...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry but there may be a slight processing delay. This means that the service the ISS Portal needs to submit your banking information to is currently busy. Your form ...
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participants, the job description needs to be: # (participants' initials):1 Staffing - SHARED For example: 3 (AB and CD and EF):1 Staffing - SHARED Important Notes: ...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain only letters, numbers, spaces, "&", and "-". For names with apostrophes, commas, or periods, omit those characters. (Example: "John O'Reilly, Jr." should be wri...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. Draft Returned by Circle Returned by ISS You can find these auto-deleted shifts by going to My Work and filtering to all Deleted shifts. All deleted shifts appe...
Expense Submission Form Changes Effective 09/12/24
ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Submission Form is more mobile friendly and mobile aware which means that it will look better on both a desktop, laptop, phone, and tablet. It will also work better w...