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How is my data stored and transported? How is my location data used? What if I forget to clock in/clock out? What if my time isn’t approved by the submission deadline? Will the family be notified of my location when they approve my time? With whom else wi...

I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, make note of when you should have started or ended the shift, and then perform that action as soon as possible. In other words, start your shift as soon as you reme...

Your data is both transmitted and stored using commercial grade encryption. ISS complies with all PHI and PII expectations as a Medicaid biller and as a HIPAA covered entity.

The support staff's location data is recorded and used to verify their location at the participant's home when selecting Home during a shift. Only the word "HOME" is sent to the New York State Department of Health EVV API. Your specific location information i...

When a mistake is made by forgetting to start or end a shift, take note of when you actually should have started or ended your shift, and then perform that action as soon as you can. In other words, start your shift as soon as you remember, or end your shift ...

Any shifts not approved by the circle approver by the submission deadline will be pushed to be paid the following pay period.

The circle approver will see either the word Home or Community for the start location and for the end location. They will also see if the support staff has requested to override the Home/Community determination made by eTime. The circle approver will not, how...

The New York State Department of Health EVV API will receive the word Home or Community for the start and end of each verified, billable shift. ISS may review EVV location override requests to improve our eTime location determinations.

If a support staff incorrectly submits time, the circle approver should return the shift to the support staff for corrections. See the user story "Making an Adjustment: Forgot to Clock Out". If the circle approver approves a shift and later realizes this wa...

No.

Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately false shift, as there is no way to go back and capture that time and location after it occurs. If you accidentally clock in, simply end the shift and then delete...

Step By Step Instructions Logging in is a simple 3 step process. In order to start, you’ll need to go to the ISS Portal website. On your device’s web browser, go to the address bar and type in “portal.issny.org” or click on the link here: https://portal.iss...

Please contact your participant’s SD Coordinator to explore options that may be available.

As the staff supervisor, the circle approver bears the responsibility of validating all aspects of the shift. If something looks wrong with the start or end time, or the start or end location, the approver should return the shift to staff with a note about th...