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**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.** Please note, you cannot submit a missed shift while another shift...

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside of the geofence. When this happens, eTime will provide you with a list of addresses associated with your employer. If the correct address is shown: Select the che...

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY when the service can be effectuated through verbal prompting and cueing. Virtual Face to Face should not be used where a service or support requires the physical p...

All staff should be using eTime at this point in time. If you are not yet using it, you are not in compliance. Please begin using it right away. We want to highlight a few of the most common questions and issues that staff have come across while using the ...