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To see when and where a shift was paid, click the menu in the top right hand corner and select My Payment History. Once clicked, you will be taken to a page displaying all of the shifts that have been paid. To view more details about a check, click on the l...

The following describes how the budget line of Housing Subsidy and the new Housing section of the Budget Summary display for participants who have a budget template version "10/01/2022" or later and are approved for a Housing Subsidy. With this budget templat...

Originally occurred on 2/17/2023 Examples Used in Presentation: Example 1 (Timestamp 6:58): Example 2 (Timestamp 11:25): Chat Log: Anything in the chat log was part of the conversation had during the meeting. To ensure you get the most up to date an...

To change your password while logged in: Click Menu in the top right corner and select Change Password. Provide your current password, a new password and then repeat the new password. Once you are finished, click Change Password. You will now be able to l...

  Attention all users! The portal now has some exciting changes. We’ve been working hard to improve a variety of things. We’ve made the My Work page easier to use for support staff and the My Staff Work page easier to use for circle of support, while makin...

This guide will help you access the SEMP surveys from your ISS Portal homepage. To start, you’ll need to go to the ISS Portal and Login. Once logged in, find the SEMP Survey Widget and click on "Go to SEMP Survey"   You will have the SEMP Survey widget o...

Things to Note for Class Approval: Class review and approval process can take up to 30 days from time of request. It is recommended that Classes are submitted for approval prior to paying for services/attending classes. If a class provider is also providing...

Beginning Monday, April 24, 2023, we will no longer be sending out resume and job posting eblasts through Constant Contact. Instead, resumes will be available through our website at https://www.issny.org/job-seekers/ on a password-protected page. On the Job S...

For security purposes, ISS Portal Users are subject to deactivation after a certain period of time: Support Staff are subject to deactivation after 3 months of inactivity Participants, COS, Brokers, and all other Portal users are subject to deactivation afte...

My Expenses Viewing As If your payee profile is associated with organizations that are also payees and you have the necessary permissions to submit expenses and set up payee and banking information, those organizations will appear in this dropdown.  If the...

To view or edit the Payee Profile Details, click View Details.  Only you can view the associated information. If you are unable to access this button, contact websupport@issny.org to setup the necessary permissions on your account. The Payee Details window...

Before you can enroll in ePay, you must first complete the Tax Information form. ACH regulations require that ISS knows that we are sending money to the correct person or organization.  The way to do that is with a W-9, which is what our Tax Information form ...

ePay Enrollment may be filled out after completing the Tax Information form. From the My Expenses page, select View Details to open the Payee Details screen.  Then click the Enroll for ePay button on the left. Once finished filling out the Electronic Payme...

Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expense reimbursements only and should not be confused with Support Staff payroll via check or direct deposit. Enrollment in Electronic Payments is mandatory. Log in...

The IRS defines TIN as Taxpayer Identification Numbers.  TINs are either an individual's Social Security Number (SSN) or an organization's Employer Identification Number (EIN). The IRS defines a "duplicate" as either attempts with exactly the same TIN, or e...

ISS takes data security very seriously.  Our system is built using industry standards in data security. While ISS' system is not obligated to be PCI compliant, all taxpayer and banking information is handled and stored in a PCI compliant manner.  This include...

ISS is only allowed a certain number of requests per day across all our users.  Therefore we had to limit how many attempts each user is allowed.  If you get this error, you have reached that limit.  If that occurs, you will have to return in 24 hours and tr...

It is very important to update your information with ISS when you have a change.  The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things. Participants Name...

If a comment was added by staff on a shift, you can view them in two locations:  on the shift details screen and on the Print/Download PDF. Shift Details Screen If a comment was added, the Shift Comments section will display.  Click the plus sign on the righ...