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Android (10)

eTime Enabling Location Services Guide

Enabling Location Services on Android  There are two different places that should be checked wh...

Updated 2 years ago by Admin

iOS (14.2)

eTime Enabling Location Services Guide

Google Chrome: First, navigate to Settings                 Scroll down to Privacy and select L...

Updated 2 years ago by Elizabeth Lukan

Enabling Location Services

eTime eTime Guide

There are two places where location services must be enabled for eTime to have access to your lo...

Updated 2 years ago by Admin

Location Services Help

eTime eTime Guide

If eTime is unable to get your location when you start or end a shift, you will be presented wit...

Updated 2 years ago by Admin

EVV Takeaways for Staff and Circle

eTime EVV

With all the information about EVV, there can be a lot to process. Here's what support staff and...

Updated 2 years ago by Admin

Example User Stories

eTime EVV

I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...

Updated 2 years ago by Matthew Baluyot

EVV FAQ

eTime EVV

How is my data stored and transported? How is my location data used? What if I forget to clock ...

EVV Keynote

eTime EVV

Updated 2 years ago by Matthew Baluyot

Multi-Factor Authentication

Portal Basics

Multi-factor authentication (sometimes also called two-factor authentication) is used on the Port...

Updated 2 years ago by Elizabeth Lukan

Portal User Deactivated due to Inactivity

Portal Basics

For security purposes, ISS Portal Users are subject to deactivation after a certain period of tim...

Updated 2 years ago by Elizabeth Lukan

Inviting New Participants and their Circle of Support to the Portal

Portal Basics

Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...

Updated 2 years ago by Elizabeth Lukan

Inviting New Brokers to the Portal

Portal Basics

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...

Updated 2 years ago by Elizabeth Lukan

Portal Quick Start Guide

Portal Basics

Log in URL: https://portal.issny.org To log into the portal, navigate with your computer or mobi...

Updated 2 years ago by Elizabeth Lukan

Portal Best Practices

Portal Basics

We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...

Updated 2 years ago by Elizabeth Lukan

How to Change Your Password

Portal Basics

To change your password while logged in: Click Menu in the top right corner and select Change Pa...

Updated 2 years ago by Elizabeth Lukan

How to Reset Your Password

Portal Basics

Reset password using "Forgot your password?": On the Portal login page, click Forgot your passwo...

Updated 2 years ago by Elizabeth Lukan

How to Login to the ISS Portal

Portal Basics

Step By Step Instructions Logging in is a simple 3 step process. In order to start, you’ll nee...

Updated 2 years ago by Elizabeth Lukan

eTime 1.5.1 - Released December 10, 2020

eTime What's New - Release Notes

The following updates were made in this release of eTime. Increased the size of the geofence u...

Updated 3 years ago by Elizabeth Lukan

NOTICE: eTime Entry is Going Away

eTime What's New - Release Notes

As of midnight between 12/6/2020 and 12/7/2020, eTime Entry will no longer be available as an opt...

Updated 3 years ago by Elizabeth Lukan

Release 139 - 3/25/2021

eTime What's New - Release Notes

Shifts longer than 24 hours will now require the support staff and circle approver to each provid...

Updated 3 years ago by Elizabeth Lukan