Recently Updated Pages
I’m support staff. Can I just hand my device to a circle member for approval?
No. In order to meet Medicaid billing requirements, we are capturing separate electronic signa...
Can I upload mileage reimbursement via eTime?
Not at this time. This is a future feature. We’ll update you with further details once this fe...
When do my shifts need to be submitted and approved to get paid?
The submission deadlines for payment of eTime for each pay period are as follows: Submitted to c...
Can I delete a shift?
Yes. See Deleting a Shift for more information.
Should I use Entry or Live?
It is strongly recommended that support staff use eTime Live instead of eTime Entry. As of midn...
How is my data stored and transported?
Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...
How is my location data used?
The support staff's location data is recorded and used to verify their location at the participa...
With whom else will my location information be shared?
The New York State Department of Health EVV API will receive the word Home or Community for the ...
Can I (support staff) assist the participant in approving my time?
No.
Is Virtual Face to Face EVV Required?
Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTi...
What do I do if the Circle is unable to review my eTime shifts?
If, for some reason, the circle is unable to log in to the portal to review and approve the shift...
Why Does the eTime Clock Not Match With the Clock on My Device?
The dates and times used on the Portal are the system time of the server, not an individual perso...
What does it mean if the shift has an EVV Override Request?
The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at...
Introducing the Dynamic Budget Summary
Updated 10/31/25.
eTime 1.6 - Released December 22, 2020
This release of eTime sees some big changes for staff. Below is a list of what is new. Brand n...
Keynote - eTime
Updated 10/31/25.
Keynote - Timesheet Live
Updated 10/31/25.
eTime Timesheet Live Early Access - Released July 31, 2020
Here's what's new and changed in this release of eTime: Added the Timesheet Live timer. Cli...
eTime 1.5 - Released October 30, 2020
Introduction of the concept of the shift and the job period. Changed submission model to indiv...
Unlock and Download your Timesheets
Updated 10/31/25.