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Emergency Room (ER) and Hospitalization Procedure for Support Staff
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENT...
ISSNY Reporting and Investigations: Guidance for Participants and Families
Adapted from NYS Justice Center Reporting and Investigations: Guidance for Individuals and Famili...
Quality Assurance and Corporate Compliance FAQ
Can a participant, parent, and/or designee choose not to have ISSNY investigate? Unfortunately, ...
Emergency Room (ER) and Hospitalization Procedure for Support Staff
*NOTE: In the event that an ISSNY participant is transported via ambulance, ISSNY staff is requi...
Preliminary Witness Statement Forms
Please complete a Preliminary Witness Statement and provide a detailed description of the inciden...
Getting a Proxy Error when trying to approve eTime shifts
If an approver gets a proxy error when they are trying to approve eTime shifts, this means that t...
How do Expense ePay Deposits show on my bank statement?
Expense reimbursement payments (ePay) will show on your bank statement with the following Orig Co...
FAQ
General Questions: Q: Where will I get these payments? A: Mileage and Expenses submitted via eT...
What if an approver submits a mistake?
If, after approving a shift for payment, the approver realizes that a mistake has been made, the...
What happens if I don’t allow location services?
If support staff do not allow location services while using eTime Live, their shifts will not be...
How does Non Face to Face work with EVV?
A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...
How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?
EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Med...
What if I (support staff) don’t agree with time or location information collected and determined by EVV?
If you do not agree with the time or location collected or determined by eTime, you can request...
What if I (circle approver) don’t agree with time or location information collected and determined by EVV?
As the staff supervisor, the circle approver bears the responsibility of validating all aspects ...
What if the circle approver doesn’t have a device with which to approve time?
Please contact your participant’s SD Coordinator to explore options that may be available.
What if I accidentally clock in? Can I delete a shift?
Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately...
How do I fix incorrectly submitted time?
If a support staff incorrectly submits time, the circle approver should return the shift to the ...
Will the family be notified of my location when they approve my time?
The circle approver will see either the word Home or Community for the start location and for th...