Recently Updated Pages
Expense Submission Form Changes Effective 09/12/24
ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Subm...
Company Access Code
First Time Logging in When logging into UKG for the first time, you will be asked for a company ...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. D...
Method Options
In Person Face-to-Face Any service provided that directly involves the participant and support...
Data Validation
Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...
Special Cases
Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...
Staff-Side Overlaps
A staff-side overlap occurs when a support staff's shift overlaps with one or more other shifts...
Recording a Virtual Face to Face Shift
Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...
Tips for Preventing and Solving Common Issues
All staff should be using eTime at this point in time. If you are not yet using it, you are not ...
Circle-Side Overlaps
While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...
Recording Time
Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Correcting a Shift
A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Editing Start and End Times
Support staff should record their time in real time. However, there are situations in which ...
Adding Events to a Shift
Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...