Recently Updated Pages
Will there be training for eTime?
A scheduled training session has not been planned for eTime. Rather, documentation, videos, an...
What is the difference between eTime Entry and eTime Live?
eTime Entry is the manual entry of each shift. eTime Live provides a more app-like interface...
How do I access eTime?
Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line sh...
How can I set up a portal account for me or someone else?
Please send an email to websupport@issny.org with your name, email, phone number and role. Som...
What kinds of staff/services can submit time with eTime?
Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Devel...
How do I submit/enter Time Off/PTO?
Please refer to the page Requesting/Submitting Time Off.
How do I know if I have time to review? (Participant & Circle)
You will receive an email notification when a new shifts are ready for review. Job periods wit...
How do I know if I have time to correct? (Support Staff)
You will receive an email notification when a shift has been returned for corrections. Job per...
How can I get copies of eTime/time for my records?
Shifts will always be available on the portal. However, you can download a copy of the shifts ...
How do I enter my time if I’m working overnight?
If you are working a time frame spanning multiple days, as most notably happens when deliverin...
What if I forget to clock in or clock out?
When a mistake is made by forgetting to start or end a shift, take note of when you actually sho...
What if my time isn't approved by the submission deadline?
Any shifts not approved by the circle approver by the submission deadline will be pushed to be p...
Will the family be notified of my location when they approve my time?
The circle approver will see either the word Home or Community for the start location and for th...
How do I fix incorrectly submitted time?
If a support staff incorrectly submits time, the circle approver should return the shift to the ...
What if I accidentally clock in? Can I delete a shift?
Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately...
What if the circle approver doesn’t have a device with which to approve time?
Please contact your participant’s SD Coordinator to explore options that may be available.
What if I (circle approver) don’t agree with time or location information collected and determined by EVV?
As the staff supervisor, the circle approver bears the responsibility of validating all aspects ...
What if I (support staff) don’t agree with time or location information collected and determined by EVV?
If you do not agree with the time or location collected or determined by eTime, you can request...
How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?
EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Med...
How does Non Face to Face work with EVV?
A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...