Recently Updated Pages
Ask Kelly! Your Portal AI Assistant
ISS' Portal AI Assistant Kelly went live in April 2026. Kelly is ISS' chat bot and she is availa...
How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information...
Payee Details - ePay Enrollment
ePay Enrollment may be filled out after completing the Tax Information form. From the My Expen...
International and Non-U.S. Residents and Banks
You must have a U.S. issued Taxpayer Identification Number (TIN) and a U.S. bank in order to use ...
What is allowable in Self-Direction?
(Adapted from the OPWDD Self-Direction Guidance for Providers, 3/10/2022) What is Self-Direction...
Self-Direction Brochure from OPWDD
This OPWDD brochure provides details on the Self-Direction service model and is a great resource ...
Choking Resource
According to OPWDD, choking occurs when a person’s airway becomes blocked by food or other object...
Categories/Classifications of Incidents Requiring Reporting
As per OPWDD, there are 4 Categories and 26 Classifications of Incidents Requiring Reporting. Wh...
Body Check Diagram
Instructions Mark or circle on the diagram the location of the injury with the corresponding num...
ISSNY Reporting and Investigations: Guidance for Participants and Families
Emergency Room (ER) and Hospitalization Procedure for Support Staff
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
Introduction to Quality Assurance/Corporate Compliance (QA/CC) for New Staff
ISSNY IS COMMITTED TO COMPLIANCE WITH STATE AND FEDERAL RULES, REGULATIONS, AND LEGAL REQUIREMENT...
Self-Directed Service Termination Form
Self-Directed Service Termination Form
This form is completed when a Support Broker or Fiscal Intermediary (FI) service is being discont...
ISSNY Reporting and Investigations: Guidance for Participants and Families
Adapted from NYS Justice Center Reporting and Investigations: Guidance for Individuals and Famili...
Quality Assurance and Corporate Compliance FAQ
Can a participant, parent, and/or designee choose not to have ISSNY investigate? Unfortunately, ...
Emergency Room (ER) and Hospitalization Procedure for Support Staff
*NOTE: In the event that an ISSNY participant is transported via ambulance, ISSNY staff is requi...
Preliminary Witness Statement Forms
Please complete a Preliminary Witness Statement and provide a detailed description of the inciden...
Getting a Proxy Error when trying to approve eTime shifts
If an approver gets a proxy error when they are trying to approve eTime shifts, this means that t...