Recently Updated Pages
FAQ
Why isn't the timesheet tile I want showing up? There are two reasons why a timesheet tile does...
Staff Action Plan Upload Guide
This document outlines the process for finalizing and signing a Staff Action Plan. From the Da...
Staff Action Plan Q&A - Acronyms
Acronyms LP – Life Plan SAP – Staff Action Plan SDC – Self Direction Coordinator VO – Value...
Staff Action Plan Q&A - The Portal
Brokers will be prompted to change their password upon logging into the new portal. Will partici...
Staff Action Plan Q&A - Goals
How many goals should an LP/SAP Plan have? There is no set rule, but CH and SEMP both must have ...
Staff Action Plan Q&A - SAP Specifics
Who needs a Staff Action Plan? An SAP is required for anyone with an LP who has Self-Hired CH, R...
Staff Action Plan Q&A - Timesheets/MSNs
Will each staff type still have their own timesheet? Yes. How will the information from the SAP...
Staff Action Plan Q&A - Other
Some Life Plans had multiple meetings, were rescheduled, or never written. What should we do in ...
Inviting New Brokers to the Portal
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participa...
Portal Security FAQ
Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryptio...
Multi-Factor Authentication
Electronic Payments User Information Security
Tax Information Form Error - Duplicate TIN Matching Request
The IRS defines TIN as Taxpayer Identification Numbers. TINs are either an individual's Social...
Expense Submission Form Changes Effective 09/12/24
ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Subm...
Company Access Code
First Time Logging in When logging into UKG for the first time, you will be asked for a company ...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. D...
Method Options
In Person Face-to-Face Any service provided that directly involves the participant and support...
Data Validation
Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...
Special Cases
Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...